Experience

• 

  Coca-cola scholars foundation

  Jan 2012 - Apr 2012

  Intern

  Database management

• 

  Op5, inc.

  Apr 2012 - Mar 2017

  Project manager

  -Leads, manages, and develops department fulfilling approximately 35,000 ecommerce orders. -Contributes information and analysis to strategic organizational plans and reviews.-Identifies, recommends, and supports the implementation of actions for the improvement of department processes and protocols.

• 

  Advantage solutions: sales, marketing, technology

  May 2017 - Jul 2018

  Project manager
• 

  Propio language services

  Jul 2018 - Jan 2020

  -Lead team of account managers overseeing clients within the healthcare, education, and government industries.-Manage the onboarding of key clients; including account set up, training, and implementation-Develop and maintain relationships with clients to ensure retention and growth-Work with internal and external clients to identify new product opportunities

  • Manager of Client Relations

    Apr 2019 - Jan 2020

  • Service Line Manager

    Jul 2018 - Apr 2019
• 

  Commerce bank

  Jan 2020 - now

  Manage complex portfolio of 10-20 commercial clients with varying short-term goals through kick- off, go-live, and stabilization for payments volume opportunity ranging $1MM-$100MM.Dedicated product-suite SME entrusted to present feedback to product development, sales/consulting, and external partners across various projects for future enhancements to drive sales initiatives.Project Planning & Coordination: Developing project plans, timelines, and resource allocation strategies to ensure smooth execution.Stakeholder Management: Acting as the main point of contact between clients, vendors, and internal teams, ensuring clear communication and alignment of expectations.Risk Management: Identifying potential risks and proactively developing mitigation strategies to minimize project delays or issues.Technical Oversight: Collaborating with technical teams to ensure payment solutions are integrated effectively and meet both business and regulatory requirements.Budget & Resource Management: Managing project budgets, monitoring costs, and ensuring the project stays within scope.Quality Control: Ensuring the quality of the implementation process and the final product through testing, review, and continuous improvement. Show less

  • Senior Commercial Card Implementation Specialist

    Jan 2025 - now

  • Officer | Implementation Project Manager II

    Jan 2020 - Jan 2025