Experience

• 

  Harry ramsdens

  Jan 1999 - Jan 2001

  Customer service assistant

  - Provide excellent customer service to diners, serving food, clearing tables and assisting with opening and closing of the restaurant.

• 

  Odeon & uci cinemas

  Jan 2001 - Jan 2003

  - Work closely with duty managers to ensure the smooth day to day operation of the business and where necessary highlight any issues that need attention.- Provide excellent customer service to guests of the cinema and deploy staff where necessary to ensure daily duties are covered. - Provide excellent customer service to guests of the cinema, working in various areas, showing people to their seats and giving general cinema advice to guests.

  • Staff Supervisor

    Jan 2002 - Jan 2003

  • Customer Service Sales Assistant

    Jan 2001 - Jan 2002
• 

  Lv=

  Sept 2003 - Jun 2015

  - Fulfil routine requests to create, change and remove user access to IT systems, applications and folders. Maintain user accounts and access rights across all supported platforms, in accordance with established control procedures.- Ensure industry standards (FCA, PRA & ISO27001) and internal processes are followed, within agreed Service Level Agreements for handling access requests. - Provide excellent customer service to inbound callers, ensure identity checks are completed and make any requested changes to policies.- Prioritise work in a constantly changing environment to deliver against agreed Service Level Agreements.

  • Access Management Analyst

    Mar 2012 - Jun 2015

  • Customer Service Representative

    Sept 2003 - Feb 2012