Experience

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  S.c. isratech s.r.l.

  Jun 2000 - Jan 2003

  Network and system administrator

  RESPONSIBILITIES – Servers administration and configuration (Linux, HP-UX, SunOS);- Workstations administration and configuration (Linux, HP-UX, SunOS, Windows);- Hardware troubleshooting for servers and workstations (PC, Sun, HP);- Task management for the systemsAccomplishments  Installed and configure Nagios for network and software resources availability. Implemented traffic shaping policies.

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  Eservglobal telecom romania s.r.l.

  Feb 2003 - Feb 2015

  RESPONSIBILITIES - Dealing with the incidents assigned according to their priorities (critical, serious, major and/or minor) and the SLA concluded with the customers;- Analyzing the tickets assigned symptoms, traces, logs, configurations for malfunction localization;- Finding solutions for service restoration in case the service is affected. This includes permanent fixes if possible, or workarounds;- Permanently fixing the reported problems, which includes configuration changes and optimization, patch installation, software upgrades;- Scheduling interventions with the customers;- Preparing and testing the intervention procedures;- Applying the procedures if they are too risky or complicated to be applied by Level 1 Support Department;- Opening and managing cases with third parties, Oracle, IBM, EMC for hardware replacements, crash dump, cores and anomalies investigation. Show less RESPONSIBILITIES - Responsible for maintaining the eServGlobal products.- Assistance given to eServGlobal clients answering their demands and questions.- Provide initial remote technical software and hardware support to clients in order to gather necessary information to analyze and solve incidents.- Execute remote interventions and monitoring activities on the client servers when necessary.- Incident tracking and updating using eServGlobal tracking tools.- Maintaining communication with the customer and with support higher levels.Accomplishments  Provide support to more than 80 customers in over 55 countries. Trained new comers on the products and services we offer. Show less RESPONSIBILITIES - Intervene on customer\'s sites to perform corrective actions commissioned and run by the Centralized Support organization,- Define and improve procedures for deployment and monitoring,- Carry out the technical assistance for customer who request this service,- Participate in the Professional Services activities, such as deployment, tests and monitoring,- Reinforce local support teams occasionally.Accomplishments  Software upgrades for our clients in Pakistan, On-site support for our client in Poland, Trained new support and operation team in Dubai on the products and services we offer to local client. Show less RESPONSIBILITIES - Assistance given to eServGlobal clients answering their demands and questions.- Remote site survey in order to gather necessary information to analyze and solve incidents.- Execute remote interventions and monitoring activities on the client servers when necessary.- Incident tracking and updating using eServGlobal tracking tools.- Maintaining communication with the customer and with support higher levels.Accomplishments  Provide support to more than 80 customers in over 55 countries. Show less

  • Vas-Platform - Level 2 Support Engineer

    Mar 2011 - Feb 2015

  • Level 1 Senior Support Engineer

    Jan 2008 - Feb 2011

  • Technical Assistant Engineer

    Oct 2006 - Dec 2007

  • Level 1 Support Engineer

    Feb 2003 - Sept 2006
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  Oracle

  Feb 2015 - now

  Technical support engineer

  - Deliver post-sales support to the Oracle customers HA Products - Oracle Database Backup/Recovery using RMAN, OSB, Oracle Cloud BackupSenior Technical Support Engineer : 2015 Feb - 2018 SepPrincipal Technical Support Engineer : 2018 Oct - Present