Experience

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  The claridges hotels & resorts

  Jun 2012 - Nov 2013

  Food and beverage assistant

  Presenting the menu to the guests. Maintaining the Standards & Quality of the service. Set up all the Covers as per Tea, Lunch, Dinner. Set up the buffet of the restaurant. On a weekly basis, Inventory has to be done for the stocks. Taking Orders from the guests. Serving the Guests In the restaurants & in-room dining. Constant endorsement of further sales. Taking orders on phone for In house guests at Room service. Delivery of orders in Rooms as per given time. Conscientious and accurate implementation of the Assistant manager information. Show less

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  Itc hotels

  Nov 2013 - Aug 2016

  Senior associate

  Ensuring a smooth service sequence taking account of the service standards and the satisfaction of guests. Increasing sales by providing specialist advice and active selling, Ensure a consistent and convincing standard of service and maintain all the service standards, Constant promotion of additional sales, Active contribution to service, Guarantee a cost-conscious manner of working, Participate in internal meetings and training courses, Care of guests from arrival to leaving the outlet in accordance with the standards and Conscientious and correct execution of the Team Leaders’ instructions. Show less

• 

  Zomato

  Oct 2016 - Aug 2020

  Launchpad Team –• Projects handled - Piggy Bank, Takeaway Campaign, Tamper Proof Packaging, Online Ordering Gold and Zomato Promo Campaigns• Handled difficult Social Media Escalations (Priority Cases) and supported the team with all concerns• Preparation of Weekly Scorecards and Monthly Scorecards for Sales and Servicing Team • Worked upon MSAT Analysis to find out the Route Cause where restaurant partners are not satisfied with services• Use of YAMM - Yet another mail merge for streamline the daily reporting part • Tracking the WOW Growth/De-Growth of Remote accounts on a weekly basis• Initiating actions for the Growth of Launchpad accounts and ensure minimum Order Rejections and Maximum Visibility on the Online Ordering App• Creation of Standard Operating Procedures (SOP) for the team to make sure that all tasks are performed keeping quality in mind• Maintaining Team Hygiene by keeping a check on Shrinkage, Attrition, and Late Logins on regular basis• Conduct Weekly Team Meetings to understand the gap at associate process level • Conduct Weekly Training for the Launchpad team (Sales & Servicing) with regards to all the updates and to keep everyone updated• Maintained the SLA and TAT of the merchant requests by proper team rostering and staffing projections•Work upon Zendesk tickets or Merchant escalation everyday to understand the majorly impacted areas Show less Joined Merchant Delight Team (MD Team) - Online Ordering Escalation Team -* Handling merchant requests raised by internal teams related to menu, timing, bill entities, and other minor changes.* Routing the merchant raised tickets to the relevant teams for further action and major queries and ensures that those are resolved in the minimum TAT.Launchpad Team (formerly Remote Help Team)-* Ensuring that the tickets raised by Remote account merchants are being resolved in the minimum possible TAT.* Calling the merchants to guide them regarding order acceptance and better user experience.* Responsible for informing the merchant about their respective order rejection percentage and guided on steps to overcome the same. Show less

  • Team Lead

    Jun 2018 - Aug 2020

  • Senior Associate

    Dec 2017 - Jun 2018

  • Associate

    Oct 2016 - Dec 2017
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  Unilodgers

  Aug 2020 - Sept 2021

  Booking advisor

  Booking Advisor KRAs-* First touch to all the Organic Booking/leads* Thorough knowledge of all available Student Accommodations across UK-US-AUS* As requested, Register the student on the portal & Secure a Room/Place for the students* Communication to the student through Email + SMS* Take care of all the Special Preferences* Performing all the actions under SLA* In case of Unavailability - Suggest alternative options* Help other teams for lead closure/completion

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  Azure hospitality private limited

  Jul 2022 - now

  • Restaurant Manager

    Aug 2023 - now

  • Assistant Restaurant Manager

    Jul 2022 - Sept 2023