Experience

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  Aston university

  Sept 2011 - Jun 2012

  Student ambassador

  ­- In charge of showing accommodation and the University campus to prospective students and parents as well as welcoming, helping and guiding groups of people at the reception ­- Developed my leadership skills and increased my confidence at the same time as built closer links to the University and its staff

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  The icc birmingham

  Jan 2012 - Jun 2012

  Host

  ­- In charge of supervising organised events and conferences, helping and guiding customers, the cloakroom and a variety of other responsibilities­- Developed various management and organisational skills and learnt about event planning

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  Xerox

  Jun 2012 - Jun 2013

  Extranet marketing executive

  ­- Europe’s content administrator of Xerox’s main sales force and partners’ support extranet website­- Supported product launches to ensure all content, tools and training were available to both internal and external parties­- Ownership of the Purchasing process in the SMART Centre­- Point of contact providing website support to Country Marketing Managers, partners, channels, resellers…­- Weekly content update discussions with US SMART Centre team­- Organised team outings and other marketing/administration tasks (cost transfers, system evaluation, translations…)­- Strengthen my confidence, diplomacy and networking skills through attending events and training sessions with senior managers & partners Mostrar menos

• 

  Bt

  Sept 2014 - Jan 2019

  - Participated in medium to large transformational bids with MNCs & large enterprises. Customer presentations, bid strategic planning, TCO calculations, proposal generation, etc.- Launched, developed & led the Digital Consumer / Retail Customer Experience Practice in BT Spain. Presentations & demos, collaboration with global partners, proposal generation, etc.- Innovation PoC for BT Spain. Organised & presented at customer events, engaged with BT's key global Innovation representatives, participated in customer Innovation events… Innovation focus areas: Retail, Supply chain & logistics, IoT, Smart Cities…- Coordinated Sales training program for BT Spain.- Led Business Transformation projects at a cross-department level. Mostrar menos

  • Account Manager

    Jan 2018 - Jan 2019

  • Business Development & Deal Architect

    Sept 2014 - Mar 2018

  • Graduate

    Sept 2014 - Jan 2016
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  Amadeus

  Jan 2019 - now

  Leading an experienced team of CSMs responsible for customers across multiple regions: UK, Nordics, France, BNL, Spain, Italy and APAC.Our primary responsibility is to deliver industry-leading adoption, focusing on helping customers maximize the full benefit of our solutions, supporting them achieve their business goals and ensuring both our growth and the growth of our customers.Our mandate is to secure renewals and long-term partnerships with our customers through driving value across the entire customer lifecycle. Mostrar menos

  • Head of Customer Success Management

    Jan 2025 - now

  • Global Account Manager - Corporate IT

    Jan 2019 - Feb 2025