Joyce Echandy Guzman

Joyce echandy guzman

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location of Joyce Echandy GuzmanMiami, Florida, United States
Followers of Joyce Echandy Guzman450 followers
  • Timeline

  • About me

    House Manager

  • Education

    • University of central florida – rosen college of hospitality management

      -
      Bachelor's degree hospitality administration/management

      Activities and Societies: P.O.M.P. (Peer Outreach Mentoring Program)

  • Experience

    • Delta air lines

      Oct 2016 - Aug 2017
      Sky club ambassador

      • Provided exceptional customer service.

    • Marriott international

      Jul 2017 - Dec 2021

      • Master of timing and communication, ensuring that each guest’s needs are anticipated and met in a way that is fluid, seamless and seemingly effortless.• Coordinate logistics of each guest’s stay including spa services, dinner reservations and transportation.• Maintain high level of confidentiality of celebrities and guests.• Effectively and immediately address multiple calls and texts from guests and hotel staff. *Cut short due to COVID*• Coordinate the recruiting, hiring, and onboarding process for all trainees.• Contributed to the development of HR department goals, objectives, and systems.• Learned all relevant laws to be able assist interns with documentation and obtain work visa.• Recognized for exceeding position expectations, moved to accounting for further training. International Internship Training Program• Shadow all hotel departments during the planning, organizing, and managing daily operations of the hotel.• Served each guest with a sincere, positive, pleasant, and enthusiastic attitude. • Speak with others using professional language and respond to guests complaints in a friendly and timely matter. • Trained staff to deliver outstanding customer service.• Prepared mixed drinks; poured wine, beer and nonalcoholicbeverages.

      • Butler

        Mar 2020 - Dec 2021
      • Human Resources

        Sept 2019 - Mar 2020
      • Manager in Training

        Jun 2019 - Aug 2019
      • Bartender / Front Desk

        Jul 2017 - Jun 2019
    • Uhnwi family office

      Jan 2022 - Aug 2023
      House manager

      Provide high-level daily administrative support to Principal’s in fast-paced environment (project management, task prioritization and execution, logistical planning, etc.)• Arrange worldwide travel, accommodations, ground transportation between airport, hotel, and outside dinners.• Schedule and coordinate Principal’s calendar; schedule calls/meetings, and coordinate activities.• Manage all aspects of both estates including maintenance, inventory, vendors, and service providers.• Assist with personal errands such as, mailing, personal shopping, car maintenance, and annual paperwork. Show less

    • Private family

      Nov 2023 - now
      House manager
  • Licenses & Certifications

    • Servsafe alcohol

      Lba hospitality
      Jul 2018
    • House management certification

      Polo & tweed
      Apr 2023
    • Human resources foundations

      Linkedin
      May 2023
      View certificate certificate
    • The leader habit (blinkist summary)

      Linkedin
      Feb 2023
      View certificate certificate
    • Managing generation z

      Linkedin
      Aug 2021
      View certificate certificate
    • Tips

      Topgolf
      Jun 2018
    • The future of workplace learning

      Linkedin
      Aug 2021
      View certificate certificate