Experience

• 

  Espace orange

  Jan 2011 - Jan 2013

  It sales professional

  preparing and delivering customer presentations and demonstrations of the software, articulately and confidentlymarketing and promoting a portfolio of products by writing and designing sales literature and attending industry events. developing effective sales plans using sales methodology. providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale. contributing to team or progress meetings to update and inform colleagues Show less

• 

  Al mouradi hotel

  Feb 2013 - Nov 2014

  Guest relation officer

  Responding quickly and efficiently to guest concernsAssisting guests throughout the check-in processRelating information about amenities and other relevant information for incoming guestsContributing to the development of customer satisfaction programs

• 

  Itech

  Jan 2015 - Jan 2018

  •Coaching staff on their technical development and promote the Technical Development career path•Marketing and procurement of project assignments•Updating and maintaining the Standard Documents•Supporting junior engineers and providing mentorship to new members of staff•Contributing to Business Development and leading the preparation of bids and tenders•Liaising with colleagues to lead; advise and contribute on civil and structural design•Managing or Directing projects, as well as ensuring technical excellence. Show less

  • Technical Director

    Jan 2016 - Jan 2018

  • Developer

    Jan 2015 - Jan 2016
• 

  Qatar railways company (qatar rail)

  Jun 2018 - now

  Station in chargeImplement and Handling Incident /Accident Solving StrategyConduct/Provide First Aid and Fire Fighting ResponseSupervising Station Agents, Security staffs, cleaning staffs and contractors in the day to day operations.Conducting Station Pre opening check.Monitoring and Intervening of Station Equipment’s Through SCADA and BACS.Responsible for the safety of passengers, Station and TrainsCo-ordinate with other Line Controllers/Supervisor, Fault controllers, Group station Masters, Station Masters, Customer Agents and maintenance staff while managing normal situations and disruptions.Conduct controlled/uncontrolled/emergency evacuations, Train and Lift Rescue in Station, Tunnel and Walkway.Activating and Resetting of emergency equipment’s (BLS, PESB, MCP, EPB)Activating and Resetting of Station equipment’s (MSD, PED, AFC, LIFT, TVM)Station day to day operations management.Maintain, support and promote a safe work environment while complying all of Metro’s safety rules, policies and procedures.Revenue management. Managing and overseeing cash collection. Product Sales. Providing ticket sales, train services and responding to the customer enquiries.Responsible for inventory document handling.Summoning the emergency services if necessary in the event of any accident /incident and coordinate with OCC/ICC and external services like (Ambulance, Police.)Front Line Customer Service in charge, renders all possible assistance to customers. Show less  Manage the day to day operations to ensure all KPIs are delivered and avoid any delays to the service  Being available front of house to conduct station checks, interacting with customers and staff to address any concerns  Manage the delivery of Customer Service in line with the KPRs and standards  Conduct Quality Checks to ensure staff competencies are up to date  Manage the station sales, stocks and revenue  Quality Checks competencies for the ASMs:  SCADA – Monitoring of the below: o Responding to ECS, acknowledging Critical, Major, Minor and Normal Alarms o Emergency Alarm must only be acknowledged by SM o PIS, PAS, CCTV – Monitoring  BACS – Monitoring  FAS – Monitor FACP/ TFAP and report faults  TVS – LSCP (Only Monitoring)  Key Management – Including ACS issuance  Fault Reporting – Prepare fault form  Use of Coruson - Station logbook PTW and PTA Show less . Mobilization for LRT(TRAM) . Mobilization for Metro (Red Line, Green Line) : Live test and test case... •Work in partnership with the Station Master throughout the shift, supporting the opening and closing of shift, team briefings and staff deployment and collaborate closely throughout the shift to deliver an excellent service.•Assist in the monitoring of the station to ensure an appropriate customer and staff environment – including fault reporting, cleanliness, security, etc.•Meet all Customer Services related Key Performance Requirements (KPRs) through management of the teams.•Oversee the provision of all customer information in all customer experience areas. Show less

  • Station Manager

    Mar 2022 - now

  • Assistant Station Manager

    Sept 2021 - Apr 2022

  • customer Experience Team Leader

    Jun 2018 - Oct 2021