Experience

• 

  Dairy queen

  Jan 2000 - Mar 2003

  Assistant manager

  • Initiated and completed a company general policy for all employees including working hours, dress code, and grievance handling procedure, customer service, annual leave, training, recruitment criteria, performance evaluation and reward system.• Managed 25 employees in 2 stores: Bozeman and Belgrade• Recruited, trained, implemented performance evaluation program and managed day to day employee activities.• Initiated and ran “An employee of the Month” incentive program

• 

  Sarana solusi sentosa consultant

  Apr 2005 - Sept 2009

  Operation and support manager

  • Managed all supporting activities including general administration, procurement, IT support and office administration.• Supporting role in the area of personnel – recruitment and training, • Implemented customer service culture to all staff in handling 200 active clients by conducting in-house training and one-to-one coaching• Managing all customers and prospective customers relations in sales and marketing.

• 

  Holland america line

  Sept 2009 - Aug 2010

  Crew officer assistant

  • Managing passport, visa and permit for 450 crew members. • Daily routine includes: keep tracking of employee total working hours to comply with ILO regulation• Monthly working responsibilities include preparing the calculations Salary Statement and distribute the salary for all crew members.• Communicating with other department in managing all the visas, certificates of crew members, International Ships Certificates and providing any other documents are up to date • Responsible in preparing immigration clearance include all requirements such as port paper obligation for Immigration, Custom, Public Health departments from countries around the world Show less

• 

  Psc cahaya batu raja blok

  Jan 2011 - Sept 2012

  Hr & ga officer

  • Search, Interview, and Recruit new candidates • Restructuring position in General Service & Support division• Responsible in creating a good safety and healthy office environment• Maintain relationship with Outsource companies and vendors• Prepare “Knowledge Management” Discussion • Managing back-office workers and their performance• Monitoring and Reporting Employees attendance to the Department Head• Processing Medical Claims based on company’s policy & procedure• Managing and maintain vendors and contracts in relate to office operation• Maintaining office supplies for five Business Units Show less

• 

  Pt anugrah sukses marine

  Sept 2012 - Nov 2013

  Hr & ga manager

  • Carried out process of Certification ISO 9001 : 2008 and OHSAS 14001 : 2004 • Made changes in Payroll system from cash to transfer by using Banking Payroll System • Prepared and implement company salary structure and grading system using Hay Technique. • Revise salary structure for all level positions based on grading system.• Perform yearly appraisal to all level positions • Reduce company operation expenses by making a standardization of expenses • Responsible in recruitment through advertising, networking and reference • Prepared and made a job-description for all positions • Programmed a mandatory training for new hire employee, and prepare a training matrix • Review and correct company policy to align with UUK 13-2003 • Responsible in maintaining all company assets (Vehicles, Buildings, and Machinery) • Perform and execute company Policy and Code of Ethics Show less

• 

  Pt smartco

  Feb 2014 - Jul 2015

  Hr & ga manager

  • Administered and responsible in payroll, company benefits packages and corporate events• Prepare, implement and ensured compliance of company policy, regulatory concerns, and health and safety protocols.• Responsible to handle and to solve Industrial Employee relations• Manage project in installation of tsunami early warning system in east of Indonesia, working closely with IT and Contractors in installing the system.

• 

  Pt delisari nusantara

  Jul 2015 - Feb 2020

  Hr manager

  • Successfully increase sales revenue by 30% every year, in 2015 – 2020 by developing area of sales in Indonesia and recruit best personnel in all departments. • Addressed a 27% employee turnover by enhancing recruitment processes.• Review Company's Business Process to make sure the structure positions align and support the company in order the company able to sustain and to growth.• Responsible managing employees in 11 branches about 260 employees in Indonesia with result: growth in the company’s sales revenue and gross profit in 4 consecutive years. • Create and Implement an effective HR Strategic Solution including Selection and Recruitment include maintain relation with Head Hunters, Training and Development, Performance Management, Compensation and Benefits, Career Planning, Employee Relation, Industrial Relations and HR Information Systems (HRIS). • Collaboration with other Departments in carrying out of five (5) new systems system with other departments: Sales Force Automation management (Sadix and DSS), X-locator, Payroll Service, e-Learning Management System • Responsible to handle all Industrial Employee relations and complete the case either in Criminal Law (Hukum Pidana) or PHI. • Maintain a good network with government institution (Disnaker, Kemenaker, and PHI). Show less

• 

  Pt. united family food

  Feb 2020 - now

  Hcbp commercial manager

  • Responsible to maintain all employees in Channels: General Trade (GT), Modern Trade (MT), E-Commerce, HoReCa and Sales Promotion in terms of Recruitment, People Development, Performance Management, Learning Development, Compensation and Benefits, and Exit Management.• • Also worked closely with International Business Unit in sales teams in China, Vietnam, and the Philippines.• Increased sales revenue by 26% during the 2020-2021 pandemic period with New Product Launching: Lemonilo.• Implemented structural changes in the Indonesia sales division in 2023, resulting in a 6% national sales growth.• Achieved 91% completion of Basic Selling Training, 230 Salesman, within three months.• Conducted Sales and Distributor Capability programs and Train the Trainer programs for supervisory and managerial levels.• Responsible to run the Unifam Management Trainee (UMT) program, Batch 1, for 16 trainees, overseeing recruitment, placement and the program.• Managed HR for manufacturing, handling 2,200 employees with responsibilities including policy implementation, attendance and talent management systems, labor relations, and compliance.• Used coaching methods as a coach to improve performance in the Sales Department, resulting in growth and better performance for Regional Sales Managers and Heads of Area Supervisors.• Manufacture, From February 2020 to February 2021, as HCBP Manufacturing, handling 2,200 employees with responsibilities including: A. Ensuring all HR policies are implemented and passed for all audits. B. Providing and implementing solutions for efficiencies and effective processes, such as installing a new attendance management and talent management system for 2,200 employees. C. Establishing good and effective relations with Disnaker, Polda Banten and local Polres. D. Maintaining regular meetings with the labor union to resolve any worker-related issues. Show less