Experience

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  Aegis peoplesupport philippines inc.

  Oct 2006 - Feb 2007

  Customer support specialist

  • I help clients with booking and reservation needs. • I assist clients to work on changes with their ticket reservations.• I handle refunds, rebates and cancellations for certain tickets.• I assist in recommending the best flights that fits their budget and needs.

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  Ringlish corporation

  Feb 2008 - Feb 2009

  Online english instructor

  • I provide students with additional learning materials and tips on how to feel more confident in using the English language.• I prepare lesson plans based on their level of proficiency and adjust the flow of classes based on their learning curve.• I conduct one-on-one phone and group video classes classes.

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  Winglish phone incorporated

  Feb 2010 - May 2010

  Online english instructor

  • I provide students with additional learning materials and tips on how to feel more confident in using the English language.• I prepare lesson plans based on their level of proficiency and adjust the flow of classes based on their learning curve.

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  Convergys

  May 2010 - Sept 2011

  Technical support representative

  • I guide users from basic to advanced troubleshooting steps to resolve their internet connection problems.• I assist users to identify the root cause of their reported connectivity issue.• I guide users to properly configure their email client.

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  Teletech

  Dec 2011 - Jul 2012

  Technical support representative

  • I guide users from basic to advanced troubleshooting steps to resolve their internet connection problems.• I assist users to identify the root cause of their reported connectivity issue.• I guide users to properly configure their email client.

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  Telus international philippines

  Jul 2012 - Dec 2013

  Customer service and sales representative

  • I maintain customer relationship by responding to inquiries and documenting actions taken towards the case. • I assist consumers on choosing the best Dell system that suites their needs.• I handle minor technical concerns to address their inquiries and help them choose the best system for their needs.

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  Garena online

  Mar 2014 - Feb 2016

  Product officer

  • I manage, engage and take care of the League of Legends community. • I handle publishing of game content including in-game and social media events to keep the community interactive.• I analyze data and collate community feedback for continuous growth and success of the game.• I take part in event planning and execution for annual community events.

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  Go game pte. ltd.

  Feb 2016 - May 2016

  Community manager

  • I manage the gaming community, engage with players, come up with retention programs to improve overall player experience and minimize churn rate. • I analyze, identify and produce comprehensive reports to monitor feedback and social growth.• I plan SNS content for all channels and create training documents and process flows.

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  Hgs - hinduja global solutions

  May 2016 - now

  Usrn case manager