Experience

• 

  At&t

  Sept 2007 - Jan 2012

  - Lead, coordinate and manage the team of 6 Account Profiling Specialists - Project manager for Organization Business Continuity Plan within the department (107 employees) - Data entry: account set up and changes in the current set up- Review contracts and validating orders to be in legal compliance with the contract terms

  • Team Leader (Account Profiling Team)

    May 2009 - Jan 2012

  • Account Profiling Specialist/ VAT return specialist

    Sept 2007 - May 2009
• 

  Amazon

  May 2012 - Sept 2015

  - Lead UK Seller Support department (call center) - People management: performance and behavior management of 3 front line supervisors, acting as 2nd line manager for up to 45 team members- Operations management: accountable for achieving KPIs and targets, review and analysis of key metrics to identify root causes and formulate solutions to improve performance - People and performance management of Seller Support Associates (up to 14) answering Sellers's phone and email inquiries- Manage operations and call center activities to keep performance standards for quality and productivity and achieve operational KPIs- Manage escalations - acting as the point of escalation for sellers

  • Seller Support Team Manager (Customer Service)

    Nov 2013 - Sept 2015

  • Seller Support Team Leader (Customer Service)

    May 2012 - Nov 2013
• 

  Swiss re

  Oct 2015 - now

  • Leading a global HR administrative organization with employees based in Bratislava and Bangalore, comprising a 60-person team with 5 direct reporting Team Managers.• HR Solutions Centre is responsible for End-to-End HR administration in EMEA locations, including Switzerland, Germany, UK, Slovakia, Netherlands, South Africa and Dubai. All the services administration is centralized in Bratislava, Slovakia. This encompasses onboarding and offboarding administration including contracts, addendums and letters creation, benefits administration, personnel administration, employment management, international mobility administration)• Overseeing some HR administration services in the US location: USA, Mexico and Canada (benefits admin, letters preparation, voluntary leavers admin)• Managing invitation letters for APAC region (India, Hong Kong, Singapore, Malaysia)• Accountable for Learning and Delivery administration and strategy execution on a global scale + HR Executives Assistants + organization management globally • Accountable for a strategic, financial and development topics for the organization • Responsible for leaders' development and growth• Driving customer satisfaction increase and operational excellence establishment• Leading several automation and digitization projects During 3 years in my current role, I led the EMEA Recruitment team as part of the HR center's scope. This organization comprised 90 individuals, including 9 team managers, all dedicated to executing end-to-end (E2E) recruitment activities across various EMEA locations such as Slovakia, Switzerland, the UK, Germany, the Netherlands, Denmark, Spain, Italy, Luxembourg, and France. Since June 2024, I have been spearheading a comprehensive project aimed at standardizing all global HR processes across our organization. This role encompasses several critical responsibilities, including the design of a framework that ensures consistency and efficiency across all regions. Show less • Shape the design of Group Risk Management cultural transformation: Develop and implement strategies to shift the organizational culture within the Group Risk Management function, ensuring alignment with the company's overall vision and values.• Advice and partner with the Risk Management Executive team during a cultural transformation: Provide expert advice and support to the Risk Management Executive team, helping to navigate the complexities of cultural change and fostering a collaborative environment.• Engage and lead existing cultural action groups: Actively involve and oversee cultural action groups, ensuring they are motivated and effectively contributing to the transformation initiatives. I have actively engaged with team members from multiple regions, acknowledging and respecting their unique perspectives and working practices• Help to connect cultural action groups to Group's evolved culture: Facilitate the integration of cultural action groups with the broader organizational culture Show less

  • Head Global HR Solutions Centre, Director

    Feb 2019 - now

  • Cultural Change Lead for Group Risk Management/ JOB ROTATION

    Nov 2022 - Jul 2023

  • Head HR Shared Service Centre, Vice President

    Oct 2015 - Jan 2019