Experience

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  Tata consultancy services

  May 2011 - Aug 2014

  System engineer

  • Assumed accountability for ownership of tickets raised by users and other support teams, conducting investigations, and carrying out resolutions• Took responsibility for preventing incidents from occurring and minimizing the impact of incidents that could not be prevented• Created resolution steps for frequently occurring issues and analyzed the underlying root causes• Managed the creation and implementation of a runbook for system changes or updates• Tested the steps in a QA environment and verified whether the expected results were generated Show less

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  Bnp paribas cib

  Sept 2014 - Feb 2015

  Production support executive

  • Oversaw the monitoring of Acquisition, Calculation, and Reporting applications, all of which were vital components for Investment Reporting in the context of Mutual Funds• Conducted monitoring of the database and addressed issues in stored procedures• Crafted simple shell scripts to internally monitor routine tasks• Managed the monitoring of files from upstream sources and executed file reloads on the Unix machine in case of any failures

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  Bank of america merrill lynch

  Feb 2015 - Jul 2023

  Production services specialist

  • Proficient application specialist capable of resolving complex business issues• Conducted thorough investigations and collaborated with Onshore/Development teams for issue resolution• Oversaw the distribution of incident communications to users, ensuring swift conveyance of business impact• Skillfully identified project risk elements and prioritized risk mitigation in accordance with ITIL standards• Managed change processes and optimized releases using tools like Ansible, including Interface Testing prior to release• Developed Splunk Dashboards and established alert configurations• Configured new alerts within the ITRS tool• Exhibited effective written and verbal communication skills, including the ability to explain technical issues in simple terms for non-IT staff Show less

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  Macquarie group

  Jul 2023 - now

  Manager

  • Currently aiding applications on Macquarie's Front Office Trading Desk.• Actively probing and resolving issues within the Fidessa Order Management System (OMS).• Conducting pre-market opening SOD checks for NSE/BSE.• Managing backend static data and ensuring data consistency across various systems.• Continuously testing and upgrading Trading Algorithms through monthly Market Rehearsals.• Executing server releases and conducting subsequent verification test