Experience

• 

  Worldwide flight services (wfs)

  Aug 2005 - Apr 2007

  Forklift operator

  Maintained proper forklift operation to unload freightPrioritized exportation of shipmentsBuilt airfreight on ULD (Unit Loading Devices)Maintained high productivity and warehouse quality standardsMaintained accurate location of stock in storage area by paperwork and computer documentation

• 

  Kuehne + nagel

  Apr 2007 - Oct 2009

  Forklift operator
• 

  Fedex ground

  Jun 2010 - May 2011

  Forklift operator

  Lead package handlerScanning and loading freight on designated trucks for dispatchMade sure trucks are dispatched on scheduleFollowed company procedures for safely loading and unloading freight

• 

  Db schenker

  May 2011 - Feb 2013

  Warehouse team lead

  Received and dispatched freight on timeInventory received freight and freight being held Verify load accuracy, check load count, stability and product damage and report variances as necessaryMaintain appropriate records and reports to guarantee tight inventory control and that security was maintained

• 

  Expeditors

  Aug 2013 - Oct 2017

  Ftz import lead

  Supervise a team of 10 within the warehouse Foreign Trade Zone (FTZ)Unloading and staging of freight in proper location for dispatch Building airfreight and prioritizing shipments based on delivery datesEnter logistics related data into databaseUsing scanner to inventory freight into proprietary systemSupervise warehouse Foreign Trade Zone (FTZ)Clearing custom loads through FTZ in company proprietary systemOrganizing and prioritizing freight for dispatch based on ETA to specific destinationsCreate reports to submit based on deliveries and possible delays and causes to be corrected Communicate with different departments to ensure smooth flow and ways to improve business practicesComplete necessary reports in accurate and timely manner including but not limited to production data, machine operational status, safety and quality dataAdhere to daily production schedule, make recommendations for optimizing the schedule to meet cost, quality, delivery and service goals Show less

• 

  Alliance ground international

  Aug 2018 - Oct 2021

  Airfreight build supervisor

  Supervise team of 5 for all flight buildup proceduresCoordinate with office personnel as well as Sales Team to ensure correct data is displayed in systemEnsure proper freight is consolidated with freight going to same destinationsAssists with inventory related issuesEnsure proper freight is consolidated with freight going to same destinationsAccurately prioritize shipments based on designated arrival times Uses critical thinking to ensure shipments are shipped and delivered on timeAssists with report creation to submit to leadership based on deliveries and possible delays in order to identify causes to be resolvedDemonstrates ability and willingness to learn and apply new technologies and management concepts as adopted by managementRespond promptly and professionally to customer needsConsistently demonstrates proficiency in internet, web-based and job specific software applicationsIdentifies and resolves potential operational concernsAssists management with primary stakeholder customer relationshipsProvides warehouse and workflow training and guidance to staff Show less

• 

  E. a. renfroe & company

  Oct 2021 - Nov 2022

  State farm claims assistant

  Inbound/outbound calls Contacts, interviews and obtains statements (recorded or in person) from insureds, claimants, witnesses. Evaluates facts supplied by investigation to determine extent of liability of the insured. Evaluate and negotiate of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges. Prepares report on investigations, settlements, and denials of claims, individual evaluation of involved parties. Explains procedures and answers inquiries for adjusting auto total loss claims Document loss, address any immediate questions regarding the claims process and reviews and analyzes the vehicle settlement value. Provides coordination with internal functions to include appraisal operations, SIU, Counsel, Subrogation and Salvage Refers claims to Subrogation as appropriate. May arrange for salvage deposition or other recovery Apply claim handling procedures to process claims, make payments, and close claims as necessary Prepares accurate, clear, concise and thorough file notes, reports, and letters. Maintains a complete and well documented file in order to support the decisions and settlement of claims. Maintains an accurate and updated diary of existing claims Communicate with customers and associates by phone and through other channels of communication Works with and may coordinate a number of vendor services such as emergency repair, rental vendors, other insurance carriers, tow and salvage vendors Ensures exceptional service is provided to customers throughout entire claim handling process. This includes timely response to phone calls, emails, written communication, and adherence to all departmental requirements. Maintains open lines of communication with insureds, agents and across departmental lines Use of Statefarm Enterprise Claims Systems (ECS), as well as some use of salesforce lightning Show less

• 

  Alliance ground international

  Oct 2022 - now

  Account manager

  As the Account Manager of the DHL air freight account, I oversee a dynamic team of five members, entrusted with the seamless processing and timely tendering of air cargo for both domestic and international exports. My responsibilities encompass meticulous coordination to ensure every shipment is handled efficiently and with precision. Maintaining unwavering communication with our valued customers, I provide regular updates on the estimated time of arrival (ETA) for their shipments, fostering trust and reliability in our services.Meet regularly with shareholders and customers for feedback on needs and pain points they may have and discuss solutions. Report to superiors on account health and steps to improve where it is needed. Meet daily deadlines while exceeding customer expectations. Identifies and resolves potential operational concerns. Provides operational training to inexperienced staff as needed. Communicate with customers and associates by phone, email as well as other channels of communication such as Slack and Teams. Certified in DHL Dangerous Goods Acceptance Increased overall compliance scorecard from 78% to 92% Spearheaded Tonnage volume increase by 150% Managing current revenue portfolio for totaling $500,000 annually Show less