Experience

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  Tech mahindra

  Jun 2017 - Apr 2018

  Customer support associate

  Independently researched and updated personal knowledge ofall products.Resolved all customer issues with regards to billing, shipping, or product.Followed up with customers regarding payment methods and outstanding invoice. Maximized revenue by proactively building and managing key customer.Relationships, further illustrating communication and problem-solving abilities.Built a personal connection with each customer to maintain their loyalty with the company.Handled day to day customer contact via phones and emails. Show less

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  Smile dental care

  May 2018 - Apr 2019

  Insurance coordinator

  Ascertained verification process as per client’s guidelinesPerformed background check for customersAdministrative support to all data entry on daily basis in excel spreadsheets.Follow-up with an applicant for documents Resolving client requests.Record all financial discussions with patients in their fileSend information as requested by insurance companies such as x-rays, charting,narratives, and other documentation for processing the claim when applicableProvide insurance predetermination documentation to patients, contacts the Patient to schedules treatment.Handle all inquiries concerning insurance daily. Show less

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  Tata consultancy services

  May 2019 - now

  Analyst

  :- Led two critical projects, CTP and GSTN for the Gujarat Government. As a Business analyst, my daily responsibilities reconciling financial transactions within GSTN and RBI payments data, conducting thorough reviews to identify and process any discrepancies. The primary objective was to ensure accurate accounting by clearing outstanding RAT records and verifying error-free data entries.:- A key aspect of my role involved implementing API integrations between various government departments and banks, guaranteeing seamless data transfer while prioritizing robust data privacy and security measures. Proficiently handling complex jar files, I troubleshooted instances where GSTN or RBI files failed to download, ensuring smooth manual execution and scheduling of jar files.:- In UAT, I conducted comprehensive Functional and smoke data testing post-implementation, assuring the accuracy and reliability of data integration. This included meticulous data dumping in the UAT environment to verify the integrity and consistency of the data.:- In addition to managing treasury payments and mapping the head structure in the department's database for precision in financial transactions, I played a crucial role in resolving complex payment-related queries using SQL, presenting data in a structured and relational format for effective analysis and decision-making.:- As a proactive business analyst, I efficiently organized and managed clients' files in Escrow, ensuring accuracy and compliance with established guidelines and protocols. Serving as the primary point of contact for customers, I resolved queries related to Escrow processes, transactions, and documentation, ensuring high levels of customer satisfaction.:- Integrating Banks with government departments using server-to-server connections. Additionally, I implemented seamless data exchange between the Cyber Treasury portal and government departments through API integrations. Show less