Experience

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  Montclair state university

  Sept 2018 - Jun 2021

  - Engaged in thorough research encompassing risk assessment and mitigation, utilizing Markov chain models in credit risk analysis, and leveraged advanced methodologies from linear algebra and graph theory to formulate recursive and explicit formulas, and to construct homogeneous linear models.- Proficiently employed programming languages such as R and Python to analyze data and implement algorithms in order to enhance research capabilities and data-driven insights.- Showcased research findings at esteemed conferences and seminars, including MAA Mathfest in Cincinnati, Ohio; Joint Mathematics Meeting in Baltimore, Maryland; and the Algebra and Number Theory Seminar at Uni Graz in Graz, Austria- Served as a mentor to underclassmen by offering guidance and support in navigating academic coursework and research opportunities and directly contributed to creating a positive and collaborative learning environment.Conferences Presented:5th annual GSUMC at Rowan College at Burlington County2018 Montclair's Student Research Symposium GS-LSAMP Stem Research Conference at Rutgers University2018 NYC Regional Math Alliance ConferenceJoint Mathematics Meeting 2019GSUMC 2019 at Raritan Valley Community College2019 Montclair Research SymposiumMAA Mathfest 2019 CincinnatiNYC Math Alliance Conference at CCNY 2019Joint Mathematics Meeting 2020 in Denver ColoradoInvited Speaker at the Following Schools:The City University of New York (10/4/2019)William Patterson (11/13/2019)Montclair State University (9/30/2020) Show less - Taught clients of various skill levels how to effectively use Microsoft Office applications, including Word, Excel, and PowerPoint, and tailored instruction to meet individual learning styles and needs.- Demonstrated expertise in troubleshooting, diagnosing, and resolving a wide range of printer and computer issues, including hardware malfunctions and connectivity problems, to ensure minimal downtime.- Delivered high-quality customer service, both in-person and over the phone, ensuring prompt and satisfactory resolution of inquiries and issues.- Leveraged ServiceNow to Manage the lending process for laptops and to log and report incidents related to lent laptops, ensuring swift and accurate documentation of hardware or software issues. Show less

  • Graduate Teaching Assistant

    Aug 2020 - Jun 2021

  • Research Student

    Sept 2017 - May 2021

  • Undergraduate Tutor

    Jan 2019 - May 2020

  • Computer Lab Assistant

    Sept 2018 - May 2020
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  Maritime security center (msc) — department of homeland security (dhs) s&t center of excellence

  Jul 2020 - Aug 2020

  Maritime security summer research intern

  • Conducted research as part of a multidisciplinary student team to analyze the potential impacts of offshore windfarms on USCG search and rescue, radar and communications systems, and the marine environment.• Led the team's efforts on research on the interactions between the surrounding marine environment and offshore wind farm structures• Presented research outcomes and prepared a final research report for MSC researchers and U.S. Coast Guard stakeholders.

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  Allstate

  May 2021 - Aug 2021

  Administrative assistant

  - Organized and standardized five years' worth of client data received from multiple third parties using advanced Excel techniques, ensuring data consistency and accuracy.- Trained team members on advanced Excel functionalities, enhancing overall data management capabilities within the department.- Implemented data management best practices in Excel, resulting in improved data integrity and enabling the company to better capitalize on potential client opportunities.- Utilized Microsoft Word's mailing feature to efficiently create and print client and prospective client mailings.- Demonstrated exceptional initiative by making an average of 300 cold calls per week, showcasing strong outreach and customer acquisition abilities. Show less

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  Infosys

  Aug 2021 - now

  - Led Salesforce projects from requirements gathering through implementation, leveraging JIRA and Confluence to track key performance indicators and ensure project success.- Demonstrated exceptional organizational, written, and verbal communication skills in a stakeholder-facing role, facilitating effective collaboration between technical and non-technical teams.- Conducted comprehensive stakeholder interviews and workshops to gather detailed requirements, ensuring alignment with business objectives.- Performed in-depth analysis of existing business processes, identifying areas for improvement and recommending optimized solutions to enhance efficiency and effectiveness.- Facilitated User Acceptance Testing (UAT) sessions, ensuring that deliverables met business needs and quality standards before deployment. Show less Functional Consultant and Business Analyst to Pfizer- Recognized for exceptional performance and dedication, leading to promotion from Salesforce Administrator to Business Analyst.- Facilitate requirements gathering workshops, eliciting, analyzing, and documenting business requirements and functional specifications to guide system design and development processes.- Collaborate with cross-functional teams to gather requirements, design solutions, and conduct user acceptance testing, resulting in seamless business process optimization.- Proficiently managed Jira boards for two Agile projects, ensuring seamless coordination and prioritization of tasks.- Tailored configurations and aligned technology solutions with business objectives to enhance operational efficiency and productivity.- Conduct in-depth business process reviews and gap analyses, identifying areas for improvement and formulating actionable recommendations for process optimization and workflow enhancements.- Successfully led the onboarding and comprehensive training of two Project Managers and a Business Analyst, equipping them with essential project methodologies, tools, and organizational processes, resulting in accelerated integration and seamless contribution to project initiatives. Show less

  • Technology Analyst

    Nov 2023 - now

  • Senior Associate Analyst

    Sept 2022 - Dec 2023

  • Associate Analyst

    Aug 2021 - Sept 2022