Experience

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  Black bear inn

  Jan 2007 - Aug 2011

  Busser & dishwasher

  • Providing customers with a relaxing bed and breakfast experience. • Taking orders, serving, dish washing, food preparation, and cleaning tables.• Babysitting children of guests.• Photographing weddings and other special events.

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  The crate escape

  Jul 2011 - Sept 2011

  Dog care attendent

  • Organizing the check-in and out of dogs to the daycare by calling vets, owners, and following precise procedures to ensure the safety of the dogs and employees. • Administering medications and understanding the dogs well enough to know which could be placed where, and with which other animals. • General monitoring and cleaning of dogs and facility.

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  Stella mae

  Sept 2011 - Sept 2014

  Sales associate & social media contributor

  • Familiarity with styles and brands to provide customers with personalized style, practicability, and comfort recommendations. • Showcasing products we have in-store and online on Facebook, Instagram and blog posts. • Making special order and return authorization requests with brands.• Responsible for opening and closing procedures.

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  Champlain college

  Jul 2012 - Apr 2013

  • Being available for student advising during and outside of duty hours. • Creating monthly bulletin boards as well as educational and recreational dorm activities to engage members of the hall. • Participating in ongoing extensive leadership training through semester workshops and seminars focusing on -isms, as well as attending monthly leadership developments and weekly residence staff meetings. • Researching, writing, and revising monthly fashion and beauty related articles for the Champlain College Newspaper, the Champlain Current. • Co-leader of a group of incoming freshman who needed extra time to become acclimated to the school. • Remaining in charge of their safety during tours around the city and outing activities for the duration of their 3 day long visit to the campus. • Providing engaging activities to encourage them to get to know one another as well as the campus and city before they returned to the school for orientation at the beginning of the semester.

  • Resident Assistant

    Aug 2012 - Apr 2013

  • Staff Writer

    Aug 2012 - Dec 2012

  • Summer Launch "Ultimate Transition Experience" Leader

    Jul 2012 - Jul 2012
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  Arts riot

  Oct 2012 - Apr 2013

  Event promotions and social media intern

  • Researching and showcasing upcoming events in the Burlington area on the company's website. • Daily updates to Facebook, Twitter, and Pinterest accounts about events.• Running contests on Facebook, Twitter, and Instagram.

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  The emily post institute

  May 2013 - Aug 2013

  Intern

  • Researching information for social media updates and upcoming books. • Proof checking online business seminars. • Creating and compiling surveys as well as templates for analysis. • Online web development with Joomla on the company's Wordpress website. • Organizing client information online and in their Daylight database.

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  Humane society of chittenden county

  Jan 2014 - Jun 2014

  Marketing & community development intern

  • Researching and creating donor lists for fundraising campaigns.• Working with data entry systems to enter donations. • Creating brochures for the shelter, events, and fundraising.• Outreach regarding grant requests and research. • Analyzing the success of social media strategies.• On the boards for planning the Planet Cat and 20th Annual Walk for the Animals events.

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  Aristelle

  Feb 2014 - Feb 2015

  Retail sales specialist & digital strategist

  • Optimizing online marketing tactics for search engines.• Providing knowledgeable and professional customer service.• Sharing knowledge about the make, style, and availability of different brands to recommend styles for customers.• Responsibilities for opening and closing the register.• Generating Instagram photo content.• Managing store supply inventories.

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  Bitybean

  May 2014 - Oct 2014

  Digital strategy intern

  • Collecting and analyzing social media and SEO trends across digital platforms. • Development and implementation of a social media plan and content calendar. • Search engine optimization implementation on website and social media platforms.Helped to:• Increase Twitter followers by 20% and Facebook page likes by 72%.• Decrease bounce rate by 11%• Increase monthly revenue by 40% • Increase average website session duration by 35%• Increase monthly referral pageviews to the website by 55% Show less

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  Green mountain at fox run

  Jan 2015 - Jun 2016

  Digital marketing manager

  - Developing long and short-term marketing plans to meet budgeted goals. - Creating and sharing social media content (written, visual & video).- Strategizing and implementing email marketing content, offers, promotions, and design.- Measuring, analyzing and reporting results of initiatives, campaigns, and overall success. - Creating and implementing a shared monthly, quarterly, and yearly content calendar.- Crafting, producing and managing lead generation and content engagement campaigns such as webinars, white papers, and specialized email courses.- Managing vendor projects, including graphic design, website development, SEO & PPC. Show less

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  Self-employed

  Jan 2016 - Jan 2021

  Analytics, marketing and customer experience specialist

  – Manage onboarding flows and customer service with new and current customers.– Create and implement sales and marketing pipelines utilizing word of mouth, Facebook and Instagram advertising, email marketing and list building.– Manage business metrics to report insights and recommendations to leadership teams.

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  Localvore today

  Jun 2016 - Aug 2017

  Customer retention & growth manager

  Managed customer acquisition and activation through multi-channel marketing, including:- Facebook advertising, targeting for acquisition, engagement, and revenue generation.- Strategic email marketing to both engage current customers and drive revenue. - Search and display advertising through Google Adwords.- Social media marketingAchievements:- Implemented regular reporting to addressing key performance indicators across financial, marketing, and product objectives.- Implemented onboarding flow to support long-term customer engagement.- Managed email marketing system switch from Ongage to Mailchimp. Show less

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  Sangha studio

  Jan 2017 - Jan 2020

  Assistant manager of operations

  – Established and maintain a volunteer program of 40+ volunteers from onboarding through daily operations and scheduling.– Assisted in managing 35+ teachers across three studios, virtual classes, and outdoor classes through ongoing transitions made through COVID-19.– Developed, organized, promoted, and managed studio programming including workshops, classes, trainings, fundraisers, and retreats – in person, online, and recorded.– Worked directly with students for account management and customer service.– Managed studio metrics and implement programming to reach goals. Show less

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  Foodja

  Jan 2022 - now

  Driver operations manager

  – Streamline Operations: Transitioned driver onboarding from in-person sessions to a virtual, scalable program, reducing costs and achieving an average 8% improvement in key performance metrics for new drivers. Spearheaded the migration of driver support systems to Salesforce, enhancing efficiency and reducing response times by over 85%. – Implement Cross-Functional Procedures: Established cross-departmental procedures between operations and client success teams, increasing early issue resolution rates from 10% to over 90% and enhancing collaboration.– Data-Driven Improvements: Design and manage driver performance improvement programs, increasing driver on-time pick-up rates and boosting in order labeling compliance through data-driven decision-making and ongoing monitoring.– Data Analysis and Stakeholder Collaboration: Leverage Python, Excel, and Tableau to analyze operational data, identify improvement opportunities, and deliver strategic recommendations to executive leadership, directly driving operational decisions and growth strategies.– Project/Product Management: Manage product initiatives for the Foodja Drive App, collaborating across marketing and tech teams to propose, design and implement driver engagement campaigns and app solutions that improved user experience as reported by users in quarterly surveys.– Team Leadership: Lead a small, versatile team across all of driver operations, including recruitment, support, marketing, compliance, and performance management. Successfully navigated hiring and downsizing phases while maintaining team morale and earning recognition for leadership excellence in skip-level reviews. Show less