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Michelle Bartley

Michelle bartley

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location of Michelle BartleyCape Coral, Florida, United States
Phone number of Michelle BartleyView Mobile No.

  • Timeline

  • About me

    General Manager

  • Education

    • University of florida

      2012 - 2015
      Bachelor's degree tourism and hospitality

      Activities and Societies: Society for Collegiate Leadership and Achievement, Delta Epsilon Iota Honor Society, Equestrian Team

    • Miami dade college

      2010 - 2012
      Associate of arts (a.a.)

      Dual Enrollment

    • State university of nizhni novgorod named after n.i. lobachevsky (unn)

      2014 - 2014
      International tourism

      Participated in an exchange program with Russian students. Took classes in Russia and gained a certificate for completing the tourism practicum.

    • St. john's university

      2014 - 2014
      Business administration and management, general

      Studied abroad in Rome, Italy for 6 months while taking business classes with St. John's University.

  • Experience

    • Walt disney world

      May 2013 - Jan 2014
      Disney college program intern

      • Created a home away from home for our guests with magical moments and special touches• Coordinated with Front Desk staff to get guests settled in their rooms when ready• Used Disney’s “Runner” system to alert cast members and get items to guests quickly• Collaborated with Engineering/Maintenance staff to get issues fixed in guest rooms• Utilized customer service skills to resolve housekeeping problems arising during guests stays• Organized and maintained lost and found office, and aided in returning those items Show less

    • Uscg morale, well-being and recreation

      Aug 2015 - Dec 2015
      Mwr intern

      •Consolidated local discounts, events, and recreation opportunities in the South Floridaarea into a published newsletter•Aided Military families in reserving cottages, RV Pads, boats, and acquiring discountedamusement park tickets

    • The graham companies

      Jun 2016 - Aug 2018

      • Greet and welcome all guests with a smile and professional attitude• Manage guest arrivals, process payments, note requests, and issue room keys• Respond to guest request for information in person and on the telephone• Coordinate with housekeeping and maintenance to ensure requests are handled• Resolve guest complaints and issues in a timely manner• Upsell rooms, complete occupancy reports, and handle requests from managers

      • Guest Services Supervisor

        Apr 2017 - Aug 2018

      • Front Desk Associate

        Jun 2016 - Apr 2017

    • Homestead air reserve base

      Aug 2018 - Mar 2020
      Guest services manager

    • Holiday inn miami west - airport area

      Mar 2020 - Aug 2021
      Rooms division manager

    • Holiday inn manchester airport

      Sept 2021 - Nov 2022
      General manager

    • Ashworth by the sea

      Nov 2022 - Nov 2023
      General manager

    • Aimbridge hospitality

      Feb 2024 - now
      General manager

  • Licenses & Certifications

    • Cpr, aed, first aid

    • Certified hospitality supervisor

      American hotel & lodging association