Experience

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  United airlines

  May 2019 - Jan 2022

  Lead ramp agent

  Assign tasks based on cargo/PAX arriving & departing from EWR to a team of 3-5 Promoted to Lead Ramp Agent within 6 months of employmentSafely operated ground service equipment including tugs, belt loaders, and aircraft deicing trucks to efficiently load and unload baggage and cargo onto aircraft.-Communicated effectively with pilots and ground crew to ensure timely and accurate aircraft positioning for departure and arrival.-Provided exceptional customer service by assisting passengers with boarding and deplaning, as well as handling oversized baggage and special requests.-Conducted thorough pre-flight inspections of aircraft equipment, ensuring compliance with safety regulations and protocols. Show less

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  Self-employed

  Mar 2020 - now

  Real estate wholesaler

  Organize property listings and create marketing materials, while conducting property appraisalsFind buyers for properties listed for sale by brokers or agents Facebook marketplace, Propwire, Zillow, and driving for dollars.

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  Amazon seller central services

  Mar 2020 - now

  Amazon storefront owner

  Manage and optimize product listings on Amazon Seller Central to maximize visibility, conversion rates, and sales.Conduct keyword research and implement SEO strategies to improve product discoverability and search rankings

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  Ikea

  Sept 2022 - Jul 2023

  Customer success specialist/merchandiser

  Conducted regular account reviews to assess client status, identifyopportunities, and ensure continued success.- Collaborated with cross-functional teams to advocate for customerneeds and drive product improvements.- Streamlined onboarding processes, reducing time-to-value for newcustomers while maintaining high levels of satisfaction.- Implemented process improvements that resulted in increasedefficiency within the Customer Success team.- Collected customer feedback and made process changes to exceedcustomer satisfaction goals.- Analyzed usage data to identify trends, anticipate challenges, andproactively address potential issues before they escalate.- Maintained customer satisfaction with forward-thinking strategiesfocused on addressing customer needs and resolving concernsWorked with team of designers to brainstorm, plan, and execute innovative designs for our clients. Tasked by store leadership with highlighting the Turkish Rugs section and creating a new Turkish Bazaar merchandising display. Conceptualized the Turkish Rug display to highlight antiquity, artistic appeal, and value for interested customers. Passed concept review with a successful 41-points. Managed Living Room storage department, Rugs department and Outdoor Compact department to bring them up to date and re-concept the areas. Worked with Sales department to uncover and understand customer insights. Built strong relationships with peers in various departments. Managed merchandising employees and trained new staff. Consistently performed at a high-level earning positive managerial reviews and earning additional responsibilities across the store. Show less

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  B2b saas ediscovery software

  Jan 2024 - Mar 2024

  Customer support specialist

  ContractProvided technical assistance and conducted product demonstrations for clients, fostering strong relationships with product and engineering teams.Became proficient in specific areas of the software through rigorous training, enhancing expertise in client issue resolution and product functionality.Developed strong relationships with the Product and Engineering teams