Experience

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  Al-khaleej computers and electronic systems

  May 2013 - Mar 2019

  Applications support engineer
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  Nwc

  Jan 2021 - Jul 2021

  Applications support engineer

  first level of IT support at National Water Company North-west Cluster.Opening technical support tickets on HP Service manager.Resolving technical support tickets on the HP Service manager for the first level of technical support.provide reports for management on the status of technical support tickets on a daily and weekly basis.Providing support on HAYAT system (ERP SYSTEM FOR CUSTOMER SUPPORT AND BILLING) and giving employees access to the system.Responding to employees calls to the technical support line of the Information Technology Department and providing them with support.escalate unresolved issues to appropriate teams. Show less

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  Namaa world

  Jul 2021 - Sept 2022

  Applications support engineer
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  Dataserve

  Sept 2022 - now

  Applications support engineer