Experience

• 

  Hunterdon medical center hospital

  Jul 2006 - Aug 2010

  Nutrition employee

  • Worked side by side with a Dietician to ensure proper meal selections for patients• Assisted patients via phone and bed side with menu options• Used CBORD to enter menu selections into the computer

• 

  Friends' health connection

  Sept 2009 - May 2010

  Intern

  • Participated in pitch meetings to collaborate on new ideas for networking• Managed and grew an online community to over 1,000 active members• Utilized social networks to gain support from other Health and Wellness Organizations• Emailed clients weekly to update them on upcoming events• Worked with Director to help develop ‘Donations for Health’

• 

  Hunterdon medical center

  Mar 2012 - Aug 2012

  Patient representative

  • Provide accurate information about procedures, billing, policies, and available services to both the patient and their family• Assist the patients with basic health care needs• Reply to all questions, voicemails, and emails in a timely manner• Provide patient referrals• Verify insurance as needed• Practice accurate data entry and filing

• 

  Children's hospital of philadelphia

  Aug 2012 - now

  *Manage and support the Cardiac Center Specialty Programs including the Center for Pediatric Heart Valve Disease, Advanced Cardiac Therapies, and FORWARD. *Coordinate oversight of business operations and strategic initiatives with Frontier Program and Cardiac Center leadership.*Develop operational plans, monitor and track progress on initiatives.Manage marketing, outreach, and promotional program strategies, *Oversee the management of data collection, data management, and data analysis in collaboration with principal investigators and trial support personnel. *Prepare progress reports and publications in collaboration with research administration. *Meet regularly with research and hospital finance teams to review and reconcile revenue and expense reports Show less • Coordinate scheduling of patients for the FORWARD/SVSP program including: testing, clinic visits, clinical service encounters, and coordinated wellness program consultations• Follow up with patients before and after the visit to ensure the highest level of satisfaction• Attend multidisciplinary clinic and organize the flow of multiple providers to multiple patients• Assist in preparation and coordination of meetings, responsibilities including: scheduling, agenda writing, minute-taking, and catering requests• Maintain systems, procedures, and methods for record keeping and data entry• Assist with quarterly quality reports • Support patient education, philanthropy, marketing, and other efforts associated with program growth Show less Serve at the main point of contact for referring physicians and internal sub-specialists.Facilitate patient access for GI outpatient and inpatient service.Serve as back up to RN and CMA flow facilitators in terms of overseeing the daily clinical flow.Design, improve, coordinate, and lead month Operations Improvement meets within the divisionTakes primary responsibility for implementing divisional best practices related to reducing missed appointments and ensuring follow up with patients who are unable to come in for care.Lead monthly Access and Clinic Flow meetingsServe as the main author for the GI Clinic Newsletter Show less

  • Program Manager for Specialty Cardiac Center Programs

    Sept 2020 - now

  • Program Coordinator

    Jul 2019 - Sept 2020

  • Clinic Coordinator

    Mar 2013 - Jul 2020

  • Office Administrator for Referrals and Continuity

    Jul 2016 - Jul 2019

  • Patient Service Representative

    Aug 2012 - Feb 2013