Experience

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  Bank of america

  Jun 2008 - Dec 2014

  Support and work directly with different management levels. Work as advisors and consultants who proactively gather data and convert it into information while analyzing and identifying trends that might affect the company’s performance (overall or specific). Key Accomplishments• I created a scorecard in which it was used to reward the associates, for their performance within their metrics.• Participated in several Kaizen sessions in which I provided my recommendations based on the data analysis for different clients, in order to improve the process • Helped to implement a tracking tool, in which it was going to provide accurate data for local management so it helped to improve the utilization, occupancy and efficiency metrics. Show less Work as advisors and consultants who proactively gather data and convert it into information while analyzing and identifying trends that might affect the company’s performance (overall or specific). Key Accomplishments• I was the main point of contact to schedule the holiday’s information, for site and logistic planning and Town halls meetings with the site manager. • I did a staffing analysis for one of my clients and this helped with the hiring process, customer satisfaction, because, as an outcome on having accurate data it provide better coverage avoiding any jeopardize in the Banks reputation• Project leader of a Yellow belt project for financial services, the main objective was to improve the shrinkage, Service Level Agreement metric and the creation and implementation of the occupancy and utilization metric. Show less

  • Operations Analyst

    Jan 2014 - Dec 2014

  • Workforce management and real time Adherence Analyst

    Jun 2010 - Dec 2013

  • Quality Analyst

    Mar 2009 - Jun 2010

  • Loan counselor- Home Loans retention division

    Jun 2008 - Feb 2009
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  Gsk

  Dec 2014 - Oct 2016

  It business analysis, cbs it na pharma litigation data
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  Concentrix

  Oct 2016 - Apr 2019

  Business improvement analyst

  In charge of supporting the business to drive towards world-class operational process quality, efficiency and consistency. Responsible for partnering closely with the operational teams and leading end-to-end initiatives to manage, design and drive continual improvements in operational processes. As a process expert, contributes to structure, procedures, and templates to enhance the value-add to the company. Works with department leadership and colleagues to continuously improve department offerings and share best practices of business process knowledge and tools to achieve an outcome that provides sustainable solutions to the business. Show less

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  Otsi - object technology solutions inc.

  Oct 2019 - Apr 2020

  Data/ metadata management analyst
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  Moody's investors service

  Apr 2020 - now

  • Senior Operations Analyst

    Jun 2022 - now

  • Operantions Analyst

    Apr 2020 - Jun 2022