Steven Lisitza

Experience

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  Lucent Technologies

  Mar 1986 - Aug 2006

  Unix System Administrator

  Responsibilities-- Hardware configuration, deployment, maintenance, and fault resolution-- Participate in development, implementation, and support of Disaster Recovery-- Participate in design and implementation of high availability systems-- Participate in 24x7 support 2000+ critical serversSkills-- Support Sun environment ranging from SunOS 4.1.4 to Solaris 10-- Strong knowledge of the following services/technologies/protocols:-- RAID, SVM, Veritas Storage Foundation, Veritas Cluster Server, Solaris Jumpstart, Flash Archive, JET, Solaris Zones, NIS, DNS, NFS Show less

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  AT&T

  Aug 2006 - Jul 2019

  Storage Administrator

  Supported a global, multi-data center infrastructure which included Cisco and Brocade switches, as well as EMC, Hitachi, Pure, HPE, SolidFire, IBM, and Nimble storage arrays. Delivered proactive and reactive performance analyses of the storage area network (SAN) and the diverse base of Enterprise all flash and spinning disk storage arrays. Leveraged collaboration tools to document and disburse knowledge of standard operating procedure and internal best practices across business units to unify communication. -- Developed a SharePoint site to validate and organize new and legacy technology flash arrays within the environment, yielding significant reduction in outage volume caused by change work and procedural errors and delivering enhanced self-service technical support across diverse vendors. -- Detected infrastructure issues in real-time to address, thereby reducing workflow interruption from storage outages. Show less

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  Illinois Institute of Technology

  Jan 2015 - Jun 2019

  Adjunct Professor

  Developed and presented Master’s level course highlighting the evolution of storage technology from traditional data centers through virtualization. Defined concepts to ensure clear understanding of complex technical materials of data storage technologies and architectures. Highlighted topics including storage devices, file systems, storage networks, virtual (cloud-based) storage, RAID, NAS, SAN, and enterprise-level storage models, with a focus on storage management, replication, duplication, tiers, and backups. -- Prepared class for EMC Storage Certification Exam, resulting in 100% student pass rate each semester. -- Accelerated the comprehension of business continuity, application workload, system integration, and storage/system administration, including skills required to configure networked storage for archive, backup, and restoration. Show less

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  IBM & Kyndryl

  Sept 2019 - Aug 2023

  Global Service Availability Manager

  Developed and maintained Availability Plans focused on prioritizing IT uptime. Evaluated IT availability levels to compare actuals against targets and mitigating shortfalls through root cause analysis. Leveraged expertise in technical systems and client environments to ensure services and components are designed and delivered in alignment with negotiated service level agreements (SLAs), thereby meeting monthly available targets for over 70 metrics. Utilized Agile methodologies to facilitate innovation and creative design thinking, enabling team to resolve complex issues affecting performance. Standardized processes and documented manuals for established critical performance indicators (CPIs) and key performance indicators (KPIs). -- Following Kyndryl’s spinoff from IBM, inherited 72 SLAs; created daily scripts and dashboards to report month-to-date results, driving transparency into performance against targets for Storage, Compute, and Database areas. -- Authored procedure manuals to reduce onboarding time for new hires by delivering self-service information regarding internal best practices. Show less