Hieu Pham Trung

Experience

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  ACB - Asia Commercial Bank

  Jan 2012 - Jul 2016

  Data Center & Network Specialist

  • Played a key role in daily management and expansion of network infrastructure and data center capabilities, facilitating enhanced service delivery and operational efficiency.• Led the training and development of new team members, fostering a culture of knowledge sharing and continuous improvements.

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  VietABank

  Jul 2016 - Nov 2018

  Data Center & Network Specialist

  • Designed and optimized network systems based on a 3-layer hierarchical model, significantly improving network redundancy and efficiency.• National-wide managed and configured a wide array of network and security devices, ensuring high availability and security of the banking operations.• Spearheaded the planning and execution of network infrastructure for a major DataCenter-moving project, ensuring seamless transition and minimal service disruption.

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  VnPro Computer Training School

  Jul 2017 - Sept 2020

  Instructor

  Conducted and delivered high-quality training sessions to individuals aspiring to kick-start their careers in networking or enhance their existing skill set, in accordance with the Cisco CCNA curriculum.

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  TNI Corporation (Trung Nguyen International)

  Nov 2018 - Oct 2019

  IT Infrastructure & Security Team Leader

  • Led IT infrastructure and security, enhancing system performance and security.• Optimized infrastructure systems and domain environments, ensuring seamless network system and security configurations of all coffee shops, head office and warehouse.• Implemented monitoring and automation tools that significantly improved efficiency in daily IT operations, such as computer software installations, network and system operations, reducing manual workload by 70%.

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  Wilmar CLV (Cambodia - Laos - Vietnam)

  Oct 2019 - Oct 2021

  Deputy IT Manager

  • Oversaw IT infrastructure, networking, and security across three countries, ensuring the high availability and robust security of office and factory operations.• Led IT strategy and infrastructure projects, significantly enhancing the organization's scalability and operational resilience.

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  Maison Retail Management International

  Oct 2021 - Nov 2022

  IT Infrastructure & Support Manager

  • Directed the day-to-day and strategic management of IT Infrastructure and Security, achieving significant improvements in system reliability and operational efficiency.• Cultivated a team of over 10 IT professionals, fostering a culture of excellence and continuous improvement.

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  MAP Active Vietnam

  Dec 2022 - now

  Country IT Manager - Vietnam & Cambodia

  • Led the IT department across Vietnam and Cambodia, overseeing strategic planning, implementation, and operation of IT infrastructure and services to support business objectives.• Led strategic planning and operational management of IT infrastructure and services, achieving a 50% increase in operational efficiency through key retail store opening projects.• Innovated by developing and applying automation tools, reducing manual setup processes by 80%, enhancing daily operations efficiency.• Foster collaboration and alignment between IT and business units, ensuring technology investments deliver value and support growth strategies.• Managed vendor relationships and negotiate contracts to secure cost-effective technology solutions and services.• Developed and implement IT policies and procedures to ensure compliance with data protection laws and cybersecurity best practices across both countries.• Champion IT innovation and continuous improvement, identifying and leveraging new technologies to maintain competitive advantage and operational excellence. Show less