Christine Fadel

Experience

• 

  Retail

  Jan 2005 - Jun 2010

  Saleswoman

  I started working in December 2005 in the stock of a retail store and when I turned 14 I went into sales. During five years, I went through 3 different stores and developed a lot of sales skills and customer experience, which always led me to the first place in the sales ranking of all these stores.

• 

  Hospital Israelita Albert Einstein

  Jan 2011 - Jan 2012

  Concierge

  Receive, assist and welcome national and international customers;General support to internal sectors;Provide VIP care for patients;Presentation and tour of the hospital for potential clients in English;Frequent apartment visits to ensure that patients’ needs for attendance and comfort are met;Assist patients with possible complaints;Support the supervision of the sector’s activities.

• 

  Santander Brasil

  Jul 2012 - Mar 2020

  Several job rotations in core areas of the bank, being involved in the main deliveries of each of the following projects:Project for continuous improvement in customer service and satisfactionMicrocredit Project - Support entrepreneurs in the Paraisópolis favela.Product Owner within the Agile squad of Santander’s Online Banking Channel for individual customers – implementation of new products and measures to increase digital sales. NPS project of a subsidiary of Santander (GetNet) – Stages included creating a survey with the objective of measuring customer satisfaction, communicating and implementing the survey within the customer base, and analyzing the results.New foreign exchange Back Office system – Ensure that the business vision is included in the whole testing process and support change management.Leverage foreign exchange sales in Retail Companies and IndividualsSantander’s Corporate University: Certified in Multipliers in Design Thinking Exibir menos HR Consultant in the Retail Business Intelligence divisionDefinition of people strategies in line with the division’s business plan.Support for HR Business Partners throughout all regionsRetail Budget MonitoringConstant involvement in projects with the purpose of achieving increased efficiency and/or expanding the overall Sales potentialSupport for managers regarding HR processes (compensation, hiring, training, talent committee, engagement, etc.)Development of standardized performance evaluations Exibir menos

  • Management and Sales Strategy

    Jan 2019 - Mar 2020

  • Sales trader FX

    Nov 2017 - Jan 2019

  • Trainee

    Jan 2016 - Nov 2017

  • Business Partner

    Jan 2015 - Nov 2016

  • Human Resources Analyst

    Jan 2013 - Jan 2014

  • Human Resources Intern

    Jul 2012 - Jan 2012
• 

  Quanto

  Mar 2020 - Nov 2023

  Responsible for the Sales, Marketing and CX team. Structuring of HR processes (People Planning, Compensation, Stock Options, Recruitment).Financial planning and reporting by division.Building and managing of the Facilities team (IT support for the company and asset management)Support in the structuring of other divisions of Quanto. Responsible for prospecting customers and building the sales team, from hiring people, negotiating external software contracts, building internal solutions and tools, to defining the sales methodology and processes involved.

  • Chief Business Officer

    Jan 2022 - Nov 2023

  • Planning Manager

    Jan 2021 - Jan 2022

  • Business Development Executive

    Mar 2020 - Jan 2021
• 

  Ebury

  Nov 2023 - now

  Sales