Denisha Williams

Experience

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  AT&T

  Jan 1997 - May 2020

   Conducted home visits to onboard a monthly average of 160 customers reviewing services, setting up new devices, and marketing additional solutions to increase sales. Leveraged a centralized shared drive to track projected revenue and establish follow-up touchpoints for delayed sales as well as referrals. Assisted as a subject matter expert utilizing product knowledge to provide on-demand technical support, and market and sell solutions. Secured up to 15 new business contracts monthly by conducting market research to effectively recommend tailored solutions to businesses, non-profits, and first responders. Drove sales by conducting outreach for up to 160 prospective customers monthly to assess telecommunication needs and propose solutions. Show less  Utilized capacity planning job data to forecast workforce requirements effectively and shift the placement of 200 - 400 field technicians to clear repair, installation, and service change projects.  Assessed field technician skill gaps based on job type requirements and provide training recommendations to the area manager.  Achieved team metrics by executing the strategic plan to clear daily loads as well as coordinating and adjusting field schedules to ensure adequate coverage.  Reduced backlogs and resolved outages through strategic internal coordination to reroute technicians and secure backups from additional teams to cover all scheduled jobs. Spearheaded the Emergency Building Plan as the Floor Warden leading volunteers in conducting a quarterly emergency test for 150+ employees to ensure their safety. Show less  Initiated the launch of 50+ job postings for internal and external openings leveraging Taleo to post and track all requisitions. Maintained hiring records as a Record and Information Management Agent, ensuring the secure documentation, retention, and archival of personnel records. Tracked vacation, sick, and Family Medical Leave Act time for 620 employees. Reviewed and reconciled expense reports for 16 Area Managers and 2 Directors, compiled receipts, and submitted them to payroll for processing. Assisted the Director in identifying gaps and areas of opportunity for Area Managers through the compilation and analysis of team metrics to develop the West Load Management Systems and Operating Control report. Lead as the Emergency Building Coordinator overseeing emergency protocols and attending quarterly meetings with the corporate real estate management team to shift and adjust protocols as necessary. Show less * Organized the implementation process, pre-sales pricing, the issuance of complex order documentation, post cut-over follow-up, contract service level agreements, premise-based inspections, reviews, post cut over training, and customer product design/redesignParticipated in Shared Expectations Sessions with customers, pre- and post-sale corporate organizations to communicate roles and responsibilities in the client/corporate relationship* Coordinated with organizations to oversee execution of complex orders and associated billing Show less

  • Integrated Sales Consultant

    Jul 2018 - May 2020

  • Network Force Load Analyst

    Apr 2014 - Jul 2018

  • Administrative Assistant

    Apr 2012 - Apr 2014

  • Staff Associate

    Jan 1997 - Apr 2012
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  3D Creative Designz

  Sept 2021 - now

  Chief Executive Officer

  Effectively managed a team of 10 team members in two locations.Developed and implemented a long-term strategy to drive sustainable growth and market differentiation.Monitored and analyzed capacity and asset utilization, production schedule, adherence to GMP, and cost of goods against goals. Focused on continuous improvement and operational efficiency to reduce cost.Measured by quantifiable improvements in supply chain parameters like cost, order fills, order fulfillment cycle times, out-of-stock ratios, product introduction lead times, manufacturing scrap, warehousing and distribution costs and cycle times, etc.Established operating policies/procedures for issuing work orders, tracking work-in-process (WIP), purchasing and stocking raw materials, and stocking finished goods.Planned/directed training programs to promote continuous improvement of work skills, product quality, and organizational benefits. Show less

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  Comerica Bank

  Feb 2023 - now

  Relationship Banker