Vikram Singh Thakur

Experience

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  NANDA Electronic Co., ltd.

  Apr 2010 - Mar 2012

  Sale Executive

  • Conducting small BTL activations to increase sales at various locations in Nagpur• Converting leads generated from the showroom walk-in and BTL activations • Promote various offers and scheme to various clients • Achieving monthly and weekly sales target

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  Tech Live Connect

  Aug 2014 - Mar 2015

  Solution Engineer

  • Provided Technical support to customer for computers and peripherals• Cross selling software updates to calling customers • Achieved sales target for the different products • Handling escalations

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  AV Tele & Tech Services

  Aug 2015 - Feb 2017

  Business Owner AV Tele & Tech Services, Noida (TATA DOCOMO)

  • Handled team of 19 members and achieved sales targets • Handling customer grievances in case of escalation• Managing day to day activity • Maintaining the decorum of the office• Ensuring delivery of after sales support to the customers

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  IEnergizer

  Apr 2016 - Dec 2018

  Senior Executive

  • Respond to customer queries via inbound calls within defined SLA’s• Logging incident and service request, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines• Update users about request status and close request when user are satisfied with solution• Troubleshooting mainly related to desktop/OS and End devices, as per guidelines in the knowledgebase• Remote desktop troubleshooting. Escalate complex incident / request to upstream technical groups Show less

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  Cognizant

  May 2019 - Mar 2022

  Subject Matter Expert

  • Account setup to sending email campaigns, setting automation and journeys. • Creating emails, templates and content. • Creating Lists and Data Extensions for data management. • Perform A/B testing, monitor campaign performance.• Mapping and loading data into Salesforce Marketing Cloud.• Configuring FTP to access files. • Creating Journeys using Journey Builder and applying contacts using Contact Builder. • Configuring and managing Campaigns based on client’s requirements with Automation, Email, Data Extension, and List. • Configuring accounts and administer the filters, users, profiles, and data. • Monitoring their email jobs mass sends.• Automation failure troubleshooting.• Designing and developing relational data through Data Extensions. Show less

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  Salesforce

  Jan 2022 - now

  Senior Technical Support Engineer