Manisha Solanki

Experience

• 

  WNS Global Services

  Jun 2005 - Jul 2006

  Business Research Analyst

  As Business Research Analyst a variety of data mining, statistical tools and Business tools were used to help Global fortune 100 clients (FMCG’s, BFSI, Automobiles, Beverages, Healthcare etc.) maximize the value of client’s data.- Provided valuable insights on segmenting markets, targeting new customers and cross-selling or up-selling their services to existing clients.- Helped clients to manage customer risk, identify and retain high-value or high-potential customers

• 

  Wipro Limited

  Sept 2006 - Oct 2009

  Acting Team Lead

  - Work with a team of 14 Highly Talented individuals responsible for process enhancement and process rationalization activities throughout the delivery lifecycle and liaising with the management- Liaising with the Audit team.- Provide input to IT Development team and conduct customizations and enhancement for various applications developed in-house, based on client’s requirement- SME for a client in UK. Understand customer environment and business requirements and translate them to viable business opportunities- Responsible for transition of client business processes to the Off-shore team- Implement & manage change requests, release requests, document versions and addendums to the artifact- Acting as mentor and giving training to new recruits and apprising about the process details and workflow- Establish benchmarks, best practices, policies and procedures within the process- Responsible for key operational metrics within the team - stay focused on Critical Metrics and Service Delivery Levels within operational timelines Show less

• 

  Sungard Availability Services

  Oct 2009 - Sept 2012

  Network Enginer

  - Proactive Service management and monitoring of US/UK based customers Network devices form a remote NOC- Overall responsibility for the service management aspects of SunGard’s managed services offerings- Carry out activities like planned migration, change orders which includes routing changes, new device installation, bandwidth upgradation, etc.- Responsible for expert review and analysis of logs and alerts by network professionals- Reporting – Create customer reports and provide updates based on business requirements - Alert Analysis - Analyze alerts that are generated and inform customers the root causes/next steps - Proactive review - Daily review of logs for anomalies and trends- Conduct Quarterly/Semi/Annual review and recommend technical enhancement- Troubleshooting and resolving issues pertaining to routing/switching/firewall/load balancer with the committed SLA Show less

• 

  Tata Communications

  Sept 2012 - Apr 2014

  Assistant Manager - Solution Architect

  - Solutions Architect at the Global Solutions Centre, providing reliable, scalable and cost effective technical solutions to customers across globe- Create a complete response to customer RFPs and support the account teams in winning the deal.- Generate Bill of Materials/Network Design Templates/Statements of Work for all Network Hardware, Software, and Services related opportunities including Data (Routing/Switching), Voice, Video and Security.

• 

  Cisco

  Apr 2014 - Oct 2014

  Business Development Manager

  - Presales Engineer with a broad general knowledge of Cisco products, solutions, technologies and related programs- Enabling Cisco’s distributors and Partners by providing technology sessions about the latest technology, covering different industries which intern helps sales team win multiple deals and gain more business- Help partner technical sales teams design innovative architectural solutions that drive strategic objectives and help differentiate partner offerings- Assist PAM in persuading partner to swiftly address gaps in capabilities- Develop in-depth familiarity with partners' competitive landscape and encourage partner partnering- Provide training on articulating Cisco value proposition and solution planning and positioning Show less

• 

  Acclivis Technologies and Solutions

  Nov 2014 - Jun 2018

  Network Consultant promote the technical and business aspect of the selling engagement strategically to reflect the unique nature of the platform across all network vendors

  • Sales Manager

    Dec 2016 - Jun 2018

  • Presales Network Consultant

    Nov 2014 - Nov 2016
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  Singtel

  Jul 2018 - Dec 2019

  Solution Designer
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  Microsoft

  Jan 2020 - now

  Business Program Manager for APAC

  • Senior Program Manager

    Aug 2022 - now

  • Business Program Manager

    Jan 2020 - Aug 2022