Jim Oliver

Experience

• 

  Fannie Mae

  Jan 2002 - Jan 2019

  Oversee daily operations. Manage local and national, multi-facility service functions including shipping and receiving, mail and shuttle services, vendor management and security and multifunction device operations. Supervise contractors. Ensure all facilities and office services operate without interruption. Conduct service cost analyses. Evaluate business and customer requirements. Perform mail service audits. Approve and track invoices. Monitor functionality and evaluate areas for improvement. Provide weekly project status reports to senior management. Work with business partners and management to improve local and regional services. Manage $5M annual contract budget, including scope, guideline compliance, cost efficiency and timeline. Select Accomplishments:• Recommend service adjustments to boost efficiencies, including rerouting shuttle to decrease travel time for employees arriving via Metro which resulted in 10- to 15-minute time savings.• Serve as lead project manager for planning and launch of printing project and multifunction device fleet, streamlining number of fleet models from seven to three, and five to seven percent cost savings.• Assisted with moving and consolidation project for eight building headquarters streamlined down to two buildings, including ceasing and restarting services. Show less Directed operations in nine mail and distribution sites. Managed eight contractors. Served as subject matter expert for all locations. Trained staff in software applications. Handled transportation service requests. Mentored and guided staff to ensure highest level of service provision. Cultivated and maintained strong relationships with vendors including UPS, FedEx and USPS, mail security and forklift. Created reports. Oversaw express mail service contract, critical shipment requirements and automated package tracking system. Developed RFPs aligned with enterprise requirements. Partnered with business unit managers to tailor service delivery to meet optimal level of office service standards. Administered UPS desktop-enabled shipping system. Implemented UPS services in 13+ mortgage help centers. Ensured USPS tools used to track permits and balances. Select Accomplishments:• Oversaw implementation of digital indexing of waybills, packing slips, enhancements to USPS online process and budget re-class process, eliminating paper documentation need and manual information search.• Improved reclass process to ensure more spend of approximately $4k per month was captured and reclaimed from cost centers. Show less

  • Facilities Management and Mail Services Manager

    Jan 2015 - Jan 2019

  • Shipping, Receiving and Mail Services Manager

    Jan 2002 - Jan 2015