Kapil Aggarwal

Experience

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  Webspiders Interweb Pvt. Ltd.

  Sept 2001 - Aug 2002

  Technical Engineer

  - Managing mission critical Web Servers located in US used for providing hosting/e-mailing space for corporate organizations.- Providing customer support and solving their queries through an online Helpdesk ticket support system.- Planning the network/hardware/software requirements for clients/organizations.

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  VCustomer

  Oct 2002 - May 2004

  Technical Team Leader

  The Job responsibilities involved providing technical support to the customer for ISDN routers, VPN Firewall Routers, Gateway routers, Cable DSL routers, Wireless Routers 802.11a/b and 802.11g, Manageable switches, Gigabit switches, Phone line, Powerline and Wireless access point Bridges, Network adapters, Wireless PC Cards, Phone line adapters, Printservers, Network Disk Drives Etc.

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  CA Technologies

  Jul 2004 - Aug 2005

  IT Consultant

  - Implementation of Unicenter Network and Systems Management 3.1 which enables the IT team to proactively monitor and manage all networked systems , routers and SNMP enabled devices of the entire enterprise from a central NOC.- Automating the deployment and migration of software across laptops, desktops, servers and PDA systems in heterogeneous business environments across the various platforms through Unincenter Software Delivery 4.0.- Operational management of IT assets, integrated infrastructure management, monitoring, automating day-to-day IT management tasks with a layer of intelligent analytics through Unicenter Asset Management 4.0- Unicenter Network Performance Option 3.5 is implemented in the NOC and a tool used to monitor end-user response time, network response time, errors, WAN and LAN utilization, and network health and availability of network devices such as Routers and Switches.- Unicenter WebServer Management Option 5.0 implementation is used to configure the web server agents and the Super Agent to manage the availability, health, and performance of web servers in the enterprise. Show less

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  AXA

  Aug 2005 - Dec 2019

  Service delivery role of managing all outsourced IT services (80 positions) and delivering the SLA, KPI, QoS keeping all the key stakeholders informed and governing the process and financials. Reporting directly to the CTO of AXA Life Japan.Creating, executing and maintaining IT delivery centre services in Capgemini Pune, for delivering IT services in Japanese language and providing critical support 24x7 with Japanese support.Managing IBM private cloud infrastructure for AXA Japan and Asia as a service - Datacenter located in Asia hosting IBM infrastructure with 3000+ virtual servers and storage and network devices. Show less Develop and maintain relationships at CXO level with a focus on generating new business. Execute on-site consultative workshops aligned to the Transformation and Strategy plans. Collaborate with Regional Heads on defining and executing key business development priorities.Projects UndertakenAsia Transformation Project AxForm, Hong Kong (Jan’15 – Nov’15) (Portfolio Cost 6MHKD) - Transfer all BAU processes and activities from 4 Asian countries to Axa India and convert the FTE model charging into services based unit charging.Contractor Internalization Project Share, Belgium & Germany (Jul’14 – Mar’15 - Processes and BAU activities from 9 different verticals to be transferred to Axa India.In-sourcing Project Goldphase, UK & Swiss (Apr’14 – Dec’14 - Transition 8 different IT service lines (Mainframe, DB, OS, Network etc.) with tools and processes to Axa India.iCAB & Change Management Transition, UK (Jan’14 – Mar’14) - 11 FTE transferTivoli Storage Management Transition, Swiss (Nov’13 –Feb’14) - 16 FTE transferNiiT IT resources In-sourcing, Swiss & UK (Jul’13 – Dec’13) - Transition few Services Functions provided to AXA CH by NiiT to Axa India. Show less Supporting organizational strategy by implementing global solutions all over AXA in order to support common processes in 18 countries across 5 regions on various global applications for three functional domains: Service Management, Business Support (Finance, Procurement, HR & Commercial Services) and Governance Tools.Projects Undertaken:Cornerstone, Paris (Nov’10 – Jul’13) - HP Service Management deployment around the globe for AXA. (Asia Pacific, North & South Europe, North America).  CMDB, Japan (May’10 – Oct’10) - Building CMDB solution for AXA JapanPerformance & Capacity Management, North America (Mar’09 – Aug’09) - Off-shoring and transitioning support.Others Projects (Aug’05 – Oct’08)CA Service Desk Implementation, Australia (Dec’07 – Oct’08)CA Service Desk Implementation, India (Apr’07 – Oct’07)Systems Monitoring Transition, North America (Aug’05 – Mar’07) Show less

  • Services Delivery Manager for IT & Private Cloud - AXA Life Japan, Tokyo

    Jan 2017 - Dec 2019

  • Program Manager, Business Management & Development

    Jan 2013 - Dec 2016

  • Project/Program Manager, Information Systems

    Aug 2005 - Dec 2012
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  Kumori Technologies

  Dec 2019 - Aug 2021

  Chief of Business Development & Strategy

  Kumori Technologies provides expertise in complex and challenging ServiceNow IT Service Management implementations. From delivery center in Bangalore, Kumori provides optimal technology solutions to reduce costs, streamline business processes, and gain business advantages for our customers.

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  AXA Group Operations

  Feb 2022 - Mar 2024

  Country Head IT ( Thailand & Philippines)