Grace Flanagan

Experience

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  Verizon Enterprise Solutions

  Jan 1988 - Jan 1997

  • Generated $10,000 revenue opportunities per week• Sale of Verizon Telecom data and voice to Enterprise Business Customers• Managed implementation of complex multi-vendor integrated systems• Consistently exceeded sales objectives• Achieved 150% of objective• Available as SME (subject matter expert)• Worked with customers on complex billing• Ranked in top 1% of highest sales• Fostered positive internal relationships• Worked with outside vendors: AT&T, Norstar, Meridian ,GTE, Nokia, Avaya, Cisco, Vodaphone (Partner) Show less

  • Enterprise Account Executive

    Aug 1990 - Jan 1997

  • Businesses to Business Sales Executive

    Jan 1988 - Aug 1990
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  Verizon Enterprise Solutions

  Aug 1997 - Dec 2010

  Manager Operations

  • Expertly managed all facets of strategic planning, development, staffing, and management of 90 person call-center• Exceeded all measurement parameters: reducing abandonment rate to 15% • Exceeded adherence objective from 92 to 98%/decreased average call length by 50% • Accelerated development of schedules for consultants from 3 days to 1 day • Initiated employee recognition program increasing employee moral • In charge of future-link and mentoring employees • Increased revenue collected by 90%• Directed and coordinated day-to-day operations•Recieved the Achievement of Excellence Award • Skilled at Avaya (IP office APSS), Cisco (CCDA), RTWN, Call Center Applications, Speech Access Show less

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  ABC EDUCATION CONSULTANTS LIMITED

  Dec 2010 - Dec 2014

  Chief Executive Officer

   Advocate for children K-12, Technology in Classroom, Individual Education Plan, Career guidance and coaching for High School and College.

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  Strayer University

  Mar 2013 - now

  Professor Of Marketing

  Professor of : Marketing and Business. Online and Ground

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  GSK

  Dec 2014 - Jan 2016

  Specialty Pharmaceutical Sales Representative

  Promotion and sale of pharmaceuticals/ Account based selling to drive revenue growth and increase brand awareness. /Certified on GSK " Mastering Customer Engagement "/120% attainment of monthly sales quota

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  Penn State University

  Aug 2015 - now

  Adjunct Professor Of Business

  Sales and Business Lecturer at Penn State University . Develop and Teach courses : Sales, Marketing and Contemporary Business

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  Windstream

  Jan 2016 - Aug 2018

  Business Sales Executive

  Acquire new logo accounts within the wireline segment that have little or no penetration. Seek out relationships with Senior Level Executives . Visit prospective customers to develop a solution : Ethernet, Cable, MPLS, SIP Trunking, Unified Communications, WAN (SD-WAN), Network Security, and Hardware. Solution based selling to solve customer problems. Relationship Builder who meets and exceeds sales object. * 125% to sales objective

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  Connect America

  Aug 2018 - now

  Sales Consultant

  Medical Device Sales