Harrison Hojun Hwang

Experience

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  Starbucks

  May 2013 - Oct 2014

  Barista
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  Republic of Korea Army

  Feb 2014 - Nov 2015

  Military Service
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  Starbucks

  Feb 2016 - Sept 2016

  Barista
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  The James Hotel Saskatoon

  Apr 2016 - Dec 2016

  Guest Experience Associate
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  Delta Hotels by Marriott

  Jan 2017 - Apr 2019

  Guest Service Agent

  • Cross trained as Bell Attendant and Signature Club Lounge Attendant• 2018 Training Partner (Guest service Agent, Bell Attendant, Signature Club lounge Attendant) • Created and modified the training manuals and checklists for all the positions as a training partner• Participated hotel events as a Knight’s council member• Two time recipient employee of the month (December 2018, January 2019)

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  The Westin Wall Centre, Vancouver Airport Hotel

  May 2019 - Sept 2021

  Manager on Duty

  • Overlooks the Front Desk and Food & Beverage Department during the shift (Day, Evening, Night)• Supervise and cooperate with front desk team (Guest Service Agent and Bell team)• Provided exceptional service by anticipating guests’ needs and answering questions in a professional manner• Pro-actively handle guest issues pre-arrival, during the stay, and post stay (GPS report, Guest Satisfaction survey response etc)• As a mediation role, connecting between management team and associates by delivering messages and plans to make the team more successful• As a Marriott Bonvoy Enrollment Champion, ensure associates are motivated, and lead the team into the success by meeting the goal Show less

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  Westin Bear Mountain Resort

  Sept 2021 - Apr 2022

  Duty Manager

  - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.- Develops specific goals and plans to prioritize, organize, and accomplish your work.Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.- Supervises and manages employees. Manages all day-to-day operations. - Understands employee positions well enough to perform duties in employees' absence.- Provides services that are above and beyond for customer satisfaction and retention.- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Show less

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  EiE Korea University Academy

  Jun 2022 - Sept 2022

  English Second Language Teacher

  - Provide timely and constructive feedback on students' progress, assignments, and assessments.- Foster a welcoming and inclusive classroom environment that encourages open communication and cultural understanding.- Develop and administer appropriate assessments to evaluate students' language proficiency and track their development over time.- Collaborate with other teachers and staff to share best practices, resources, and teaching strategies.- Participate in professional development activities to stay updated with the latest trends in language teaching and education.- Communicate regularly with students' parents or guardians to discuss progress, areas for improvement, and goals.- Contribute to the overall educational experience by participating in extracurricular activities, workshops- Teaching certification (TEFL, TESOL, CELTA, etc.).- Native English speaker with excellent command of the English language.- Proven experience in teaching English as a second language to diverse groups of students.- Strong understanding of language acquisition principles, pedagogical techniques, and curriculum development.- Effective communication and interpersonal skills to connect with students of different ages and backgrounds.- Patience, adaptability, and a genuine interest in helping students succeed.- Proficiency in using technology for educational purposes. Show less

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  EiE Korea University Academy

  Dec 2022 - Feb 2024

  English Second Language Instructor

  - Provide timely and constructive feedback on students' progress, assignments, and assessments.- Foster a welcoming and inclusive classroom environment that encourages open communication and cultural understanding.- Develop and administer appropriate assessments to evaluate students' language proficiency and track their development over time.- Collaborate with other teachers and staff to share best practices, resources, and teaching strategies.- Participate in professional development activities to stay updated with the latest trends in language teaching and education.- Communicate regularly with students' parents or guardians to discuss progress, areas for improvement, and goals.- Contribute to the overall educational experience by participating in extracurricular activities, workshops- Teaching certification (TEFL, TESOL, CELTA, etc.).- Native English speaker with excellent command of the English language.- Proven experience in teaching English as a second language to diverse groups of students.- Strong understanding of language acquisition principles, pedagogical techniques, and curriculum development.- Effective communication and interpersonal skills to connect with students of different ages and backgrounds.- Patience, adaptability, and a genuine interest in helping students succeed.- Proficiency in using technology for educational purposes. Show less

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  HRS Hospitality & Retail Systems

  Feb 2024 - now

  Sales Manager

  - Involved in developing and implementing sales and marketing projects together with associated activities, all aimed at attracting new customers. - Provide HRS with thorough research and analysis of the local business competition to gain a competitive edge. - Involvement in the development of HRS market research and sales strategy. - Acquire customer leads using all available methods: phone, participation in exhibitions, events, presentations - Meet sales goals in accordance with the company targets. - Maintain regular contact with customers and partners of HRS. - Organise sales and marketing events for customers. - Represent HRS interests and the HRS Brand when customer-facing Show less