Pankaj Patil

Experience

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  Tata Communications

  Oct 2016 - Jul 2022

  Customer Service Executive

  Worked as Engineer/Customer Service Executive at Tata Communications Ltd was part of Service Assurance team. Kept detailed documentation on each support ticket and added lessons learned to knowledge base.Exceeded SLA standards for response times and problem resolution.Established positive working relationships with clients for quick resolutions.Closed first-time tickets quickly and long pending tickets with detailed RCA and met resolution volume requirements.Troubleshot routers, layer 2 and 3 switches, RF & transmission devices for ISP network links & services such as MPLS, ILL, and SD-WAN.Coordinated with technical support, service provisioning and field teams to deliver network services at or above SLA requirements.My primary responsibility was to troubleshoot MPLS, ILL & SD-WAN links related issues such as packet drops, latency, reachability, routing issues, link flapping and applications access issues.Interacted with subject matter experts to develop training material and tools for intern, graduate engineer trainees & fellow colleagues.Trained in Cisco wireless technologies. and have hands-on experience in SD-WAN for vendor like CISCO & versa for basic troubleshooting and device onboarding.Troubleshot complex multi-vendor network service provider issuesPerformed troubleshooting for Juniper, Cisco, and packet analysisMonitored network capacity and performance to diagnose and resolve complex network problemsManaged vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices. Show less

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  _VOIS

  Jul 2022 - Apr 2024

  Assistant Manager

  As Senior Network Engineer in IP Networking team at VOIS, performs critical activities, core network configuration, taking up with Vendor TAC to maintain hardware like CISCO/ Juniper in core/Edge routers.Collaborated with other network engineers to configure IP assignment, core network configuration along with network monitoring.Handling field engineers visits 10-15 visits monthly and port/card/device level troubleshooting.Created graphical routine reports to visualize network performance and uptime to management members.Monitoring and maintenance of core backbone network. Support onshore team at U.K. headquarters to perform cisco router operating system upgrade for cisco & juniper during maintenance windows or planned activities.Supported global Vodafone network operating company in APAC, EMEA, and AMER regions. along with peer AS & upstream providers for their connectivity/access issues. Show less

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  Cognizant

  Apr 2024 - now

  Infra. Technology specialist

  As part of America network engineers group working for client American airline for Traditional MPLS network to SD-WAN migration. Network monitoring as per client's requirements SD-WAN Viptela, Cisco Meraki, Versa SD-WAN, IP routing.