Katy Smith

Experience

• 

  Beneteau

  Jan 1990 - Jan 1993

  Public Relations and Marketing Assistant

  Continuous Professional Development:NEBOSH Certificate in Health and Safety, Action learning set facilitator, Internal mentoring, Leadership and management, ISO14000 Internal auditor, 14001 EMS foundation, , Fire Marshal, Property Law, Understanding appraisals, Microsoft Office, Customer Care, Stress Management, Powerpoint, Access, Excel, Internet and Word.

• 

  Raytheon Marine Europe

  Jan 1993 - Jan 1995

  Public Relations and Marketing Assistant
• 

  Beneteau UK

  Jan 1995 - Jan 1996

  Public Relations and Marketing Co-ordinator
• 

  Highbury College

  Jan 1996 - Jan 1998

  Marketing Project Officer
• 

  The Daffodil

  Jan 1998 - Jan 2000

  Assistant Restaurant Manager
• 

  Geevax Ltd

  Jan 1998 - Jan 1999

  European Sales Executive
• 

  BT Global Challenge

  Jan 2000 - Jan 2001

  Event Co-ordinator

  Responsible for complete management of client catering requirements for corporate hospitality events, including the implementation of food orders, systems and kitchen invoicing. Also the co-ordinator of the function marquee, capacity 500 people at Ocean Village. Responsible for liaising with the client discussing their requirements and filtering the information through to the team of 12 to ensure smooth running of the event. Key tasks included: Staff management, project delivery, and customer liaison. Show less

• 

  Arlington Business Services

  Jan 2001 - Jan 2004

  Customer Support Assistant

  220 acre business park including mixed use building and land management. Responsible for accounts management (invoices and budgets), health and safety, maintenance inspections, and dilapidation reports of both office and industrial buildings within our portfolio. Conducted customer space planning requirements for relocation to new premises and developed the park administration systems and procedures. Daily contact with internal/ external customers and suppliers.Customer relationsMultiple supplier managementPolicies and procedures Security clearance to SC levelDelivered a cost saving project, achieved 5% saving within year. Show less

• 

  The Countryside Agency

  Nov 2004 - Jul 2005

  Facilities Contracts Manger

  Initiation of centralised contacts, providing value for money. Contracts included: pool car fleet, hire cars, hotel accommodation and travel requirements. Maintained regular client contact meetings, ensuring contract adherence and customer satisfaction. In addition role involved the line management of 10 staff , identifying their training and development needs, performance management and appraisals.Multiple contract managementReduce agency's overall spend on travel costs hotel/rail/car by 24%Project management, purchasing new fleet vehicles for the agency, reducing costs by 5% and environment impact. Show less

• 

  Operon at The Fire Service College

  Jul 2005 - May 2007

  Facilities Manager

  Based on the client's site, managed a team of 100 delivering FM soft service contract. Responsibilities included security, house-keeping, catering, reception, porter services, grounds maintenance, waste management and pest control. Developed an effective and proactive relationship with the client, resulting in being head hunted for the above roleReduced waste by 5% p.a. and improved recycling by 15% p.a.Developed staff awareness and understanding of training, customer care, health and safety Maintained a 24/7 on call security service, responding to onsite emergencies. Show less

• 

  The Fire Service College

  May 2007 - Apr 2012

  IFM Contract Manager

  The national centre of excellence for specialist practical fire service training, it is based on 400 acre site with onsite accommodation for 600, delivering 40,000 training days p.a. Management of an out-sourced soft service provider which includes; catering (125k meals pa), housekeeping (51k bed nights pa), cleaning, security, reception, post, porter services, grounds maintenance, pest control and waste management. Line management of a team of 4, responsible for environmental management, security management, liaison with central government and local police, customer care/service team, support desk system management and international delegate support. • Budget control • Energy and Environmental targets • Introduced relevant SLA, KPI and benchmarking to improve supplier’s management and performance monitoring• Enabled value for money assurance, increased quality and improved customer satisfaction • A key part of a project team producing the specification and procurement of the outsourced FM services contract via the OJEU tender processes• Devised, implemented and managed a site security and environmental policies• Established a customer care function, supporting international delegates 24/7.• Integrating and supporting teams throughout the Fire Service College Show less

• 

  Johnson Controls

  May 2012 - Dec 2013

  Regional Facilities Manager

  Agilent account supporting two sites Reading and Oxford totalling 172,669 sq mtrs, with a total of 300 people across both sites, housed within 5 mixed use buildings.Line management of a facilities team of 6 across the two sites, service include the provision of reception, M and E, PPM, reception, out of hours support, waste management, cleaning, Help desk response and environmental management. Liaison with different departments and accounts with in the Johnson controls portfolio.• Budget control of a £840,000 p.a• Project management• Supplier Management• Control of critical environments• Working within SLA and KPI requirements Show less

• 

  Incentive FM

  Dec 2013 - Jul 2014

  Contract Manager

  Work on the RSC portfolio of 9 building across the Stratford area, these buildings range from front of house theatre’s, industrial units and 54 residential properties.I look after a team on 21 onsite cleaners, waste management, pest control and hygiene services.• Budget control of £600,000• Working towards cost saving and innovations• Sub-contracted supplier management• Set up and introduction of site SLA’s using a web based tool (iauditor)• Set up of an improved pay roll, holiday and rota system Show less

• 

  EMCOR Group, Inc.

  Sept 2014 - Aug 2015

  Service Support Manager

  Service Centre and Help Desk with a team of 18 responding to call out for 180 customers throughout the UK over 350 sites. Looking after Fire and Service, Mechanical and Electrical PPM and asset maintenance.• Team Leadership and directional changes• Customer service focus / Problem solving / Working smarter / Change management• Training and development of the team• Setting up SLA’s and department Process• Top 3 team leader - EMCOR Excellence Awards

• 

  National Trust

  Sept 2015 - Nov 2018

  Managing the paid and volunteer teams of business support, facilities and bookshop teams. Day to day support of a let estate of 64 tenanted properties. Supporting a property that welcomed 380,000 visitors in 2017. Property operational risk lead. I have completed the FED programme and Insights training. • Budget management of 1.1M delivered to budget from 2016 onward (developed some cost reduction projects)• Managing and guiding a volunteer team of 28 and staff team of 4.• Set up facilities support at property, grown team property customer service, interaction and support. • Project management.• Contractor engagement and management.• Systems used - GIS/EPC/Property System/Clarity travel/Clarity banking/Agresso/MI/CP tool/My Volunteering/Incident reporting. Show less

  • Facilities Manager

    Oct 2016 - Nov 2018

  • Estate Office Manager

    Sept 2015 - Nov 2018
• 

  LGC

  Dec 2018 - Aug 2019

  Workplace Manager

  Working as part of project management team, leading the catering, cleaning and reception teams. Facilitating improvement projects and office moves. The property lead on environmental commits, setting up of a green group to drive this through the business, working towards ISO14001. Working with the onsite staff association to improve staff retention and improve on site facilities. I am a volunteer member of the Snailwood charity group.• Budget management of 1M • AMP project Fundamentals Qualification passes• Reception refurbishment completed on time and to budget• Process improvement to new staff training and inductions • Microsoft office Viso and Projects• Facilitated a Royal visit Show less

• 

  Selwyn College, University of Cambridge

  Aug 2019 - Mar 2020

  Maintenance Office Manager

  Ensuring the smooth running of the Maintenance Department, developing work systems and procedures as necessary.• Collate information and write summary reports for committees and team reviews.• Support the team with the ordering of materials, ensuring the best value is achieved.• Logging maintenance requests, printing off job tickets and ensuring the maintenance operatives have all the relevant information.• Effective communication with students, Fellows and staff when maintenance requests are received. Keeping them updated on the progress.• Schedule, monitor and keep accurate records of all servicing activities: o Emergency light testsPAT tests, Ladder inspection, Gas safety inspections, Gas and electricity meter readings • Ensure that the College’s information is up to date on the SystemLink software.• Carry out Health and Safety inductions for new staff and maintain accurate record of inductions.• Administer, log and securely store health and safety incident reports.• Prepare reports for the Health and Safety Committee.• Other administrative duties related to Health & Safety and Fire precautions and procedures.• Working closely with the Head of Housekeeping, Accommodation Co-ordinator, and Conference Department to ensure that rooms are booked for planned maintenance works, and that works are keeping to schedule.• Other duties and administration appropriate to the nature of the post required by the Head of Building Services and/or the Deputy Head of Building Services. Show less

• 

  South Central Ambulance Service NHS Foundation Trust

  Aug 2020 - Dec 2020

  Estate Manager

  Produce estates related policies and procedures for the Trust.Review and improve key performance indicators of estates performance as requested.Attend meetings and project teams as required delivering effective and efficient estates services.Improve energy conservation measures throughout the Trust, monitoring supply of utilities (gas, electricity, water) to ensure cost effective supply.Ensure appropriate compliance records are maintained for each asset in relation to maintenance estates issues, which will be available for audit inspection if required.Identify and analyse opportunities to alter service delivery to match changing needs and report on proposals to Head of Estates.Help with plans on routine estates expenditure on a three-year basis.Work with procurement to develop the tendering process for all estate work, where formal tendering is required under Financial Procedures.Work together with other related managers of the Trust whose work may impact on the Estate, e.g. Trust’s Risk and/or Health and Safety Manager.Ensure that all buildings plant and machinery is regularly maintained and inspected in accordance with statutory requirements. Show less

• 

  National Trust

  Jan 2021 - Mar 2021

  Facilities Coordinator

  • Coordination of the vantage reporting system for all environmental, health and safety corporate responsibility. • Running regular performance reports. • Facilitation of contractors whilst on site, ensuring Health and Safety compliance.• Sourcing of new contractor• Raising Purchase order and processing invoices on Agresso • Carrying out audits on internal departments compliance.• Supporting internal departments.• Writing risk assessment review and keep updated.

• 

  Oxfordshire County Council

  Mar 2021 - now

  The purpose of my job is to provide professional strategic, asset and investment analysis and evaluation to support the strategic acquisition, development or disposal or more efficient use of corporate property and assets, ensuring the achievement of the strategic, operational, and commercial goals of the Joint Property Service. I play a key role in delivering the aims of the Property Strategy, Investment Strategy and One Public Estate programme translating these into robust action plans through option appraisals, feasibility studies and business cases which fulfil the operational property requirements and commercial priorities of the councils. As part of my role I provide daily technical assessment and appraisal of property and asset options to meet the high technical and professional standards of the Joint Property Service and achieve the best possible outcomes for the communities of Oxfordshire. In this role I am accountable for the following services: • Evaluating opportunities for the most effective, efficient, and commercial approach to property assets and operation for the councils.• Preparing high quality options appraisals, business cases and evaluations to support and inform decision-making relatiog to the councils property portfolio.• Working with external contractors commissioned to develop or implement property appraisals, feasibility studies and investment projects.• Collaborating with internal corporate service (planning, legal, finance and procurement) to ensure compliance with all legal and statutory requirements, minimising any risk to the council. Show less Manage soft FM staff to provide effective site management at corporate premises, and 9 other sites, providing hands on support as necessary and ensuring effective communication across sites. Instruct, oversee & approve work carried out by approved contractors via the FM Service Desk. Ensure risk assessments and method statements are adhered to and logged in appropriate site documentation. Conduct and document regular facilities/property audits. Ensure compliance with Health & Safety standards and industry codes . Manage, support and be accountable for security and the process of office-based cash handling. Ensure organisational accounting processes are followed.Identify and implement ongoing improvements in working practices in line with the Service Plan, Service Level Agreement, KPIs and quality assurance standards. Keep accurate records of known issues and action taken to address them. Act as the contact/ responsible person for callouts/out of hours, record incidents and follow up as required within Health and Safety guidelines. Manage and support soft FM staff to maintain and manage corporate sites. Conduct line management and development activities with designated staff. Handle invoicing and recharges in line with financial regulations and SLAs and be mindful of budgetary constraints when ordering goods and services. Maximise the number of environmentally advantageous products and services used in soft FM. Act as an Energy champion for the site as part of energy saving initiatives. Effective stakeholder management including suppliers, partners, customers, other service users, elected members and staff, and prioritise an effective and transparent communication style and approach with these groups. Manage your own workload and that of others within your area as required. Monitor service delivery and standards across the team in pursuit of excellent service levels and an ongoing improvement ethos. Show less • Supporting the refurbishment of 8 centres remaining open, space planning, move management, storage rationalisation logistics, stakeholder engagement, security planning and property management set up for the new centres, managing the minor assets disposals at all closing LD and Health & Wellbeing Centres.• Work with the Property & Facilities team and Technical Officers to ensure all property issues especially those of hard and soft services management are processed to a high standard in all establishments across geographical area. Record, monitor and follow up.• Working closely with ICT and also, working closely with Estates on complex closures of sites with challenging change management to projects.• Budget Management up to £500,000• Responsible for 8 direct members of staff Show less

  • Assets and Investment Officer

    Nov 2022 - now

  • Corporate Facilities Site Manager

    Jan 2022 - Nov 2022

  • Area Facilities Manager

    Mar 2021 - Jan 2022