Kriti Mallick

Experience

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  Axis Bank

  Sept 2020 - Aug 2022

  Assistant Manager

  Spearheading customer service operations to ensure quality of services to customers.Handling client induced transactions such as RTGS, NEFT, Fund transfers within TAT.Handling CTS Clearing.Processing of Customer Instructions :- Bank account statements , Change of Address, Updation of Mobile number , PAN updation , Nomination addition / deletion , Opening of Fixed Deposits / Recurring Deposits etc.Cash Management: - Cash Receipts, Cash Payments, Cash Report Verifications andArrangement of Cash offloading to Currency Chest within TAT.Account Opening :- Scrutinizing of Account opening forms a per KYC before dispatching to Regional Processing Centre , Follow up with RPC for activation of accounts within TAT and ensuring all customers are given welcome call post activation.Five S: - Have worked as Five S champion their by ensuring branch employees haveimplemented Five S at their workstations and branch premises as required by Corporate Office.Cross Sell :- Cross selling of banking products FD , RD , Life Insurance , Mutual Funds,Instant Credit Card etc and Asset Products such as Home loan , Car loan etc to all walk in customers.Alternative Channel Delivery: - Educating customers on special services offered viaATM, Showing Demo of Mobile banking and Internet Banking and spot activation of the same with the help of Phone banking kioskMobilizing CASA from existing and new customers.Deliverables Handling:- Issuance of Cheque book , Debit Card pins , Account opening kits , Instant debit card and tallying the same with system at EOD.Complaint Handling: - Ensuring customer grievances are resolved within the TAT their by retaining the customer with bank by providing delightful customer service.NRI Services: - Opening of NRE / NRO accounts, Opening of NRE / FCNR deposits,providing superior services to NRI customers in dedicated area, CASA calling and sending mailers to NRI customers asking for funds whenever there is good fluctuation in dollar value. Show less

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  ICICI Bank

  Aug 2022 - Dec 2022

  Deputy Manager

  Processing of Customer Instructions:-Bank account statements,Change of Address, Updation of Mobile number , PAN updation , Nomination addition / deletionBasic understanding of KYC/AML requirements and Client onboarding functionsHandling Re Kyc for Current account and Individual.Perform Due Diligence of documents provided by customer as per banks policy and guidelines.

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  Barclays

  Dec 2022 - now

  Team support Specialist

  Headline Reconciliation part of the Nostro Account of Barclays under Global reconciliation serviceIdentifying ineffective areas within own BAU process and initiating changes for them - Proposing improvement solution.Performing reconciliation process across multiple overseas account according to the prescribed SOP.Participated in cross-functional team-building activities.Collaborated with supervisors to escalate and address customer inquiries or technical issues.Documented support interactions for future reference. Show less