Irfan Hussain Mirza

Experience

• 

  HR capital and services

  Jul 2013 - Dec 2014

  Human Resources Assistant

  • Answering employee questions.• Processing incoming mail.• Creating and distributing documents.• Providing customer service to organization employees.• Serving as a point of contact with benefit vendors/administrators.• Maintaining computer system by updating and entering data.• Setting appointments and arranging meetings.• Maintaining calendars of HR management team.• Compiling reports and spreadsheets and preparing spreadsheets.

• 

  AWOK.com

  Feb 2015 - Aug 2015

  Sales Executive

  ➢ Attending escalations calls apart from taking normal calls.➢ Conveying the client’s requirements to the team with regards to the process.➢ Attaining daily, weekly and monthly targets specified by the process.➢ Adhering to the schedule as prescribed by the team leader.➢ Providing the feedback to the process manager at the end of the day.➢ Determining the needs of the clients.➢ Responsible for achieving the daily and monthly targets with out scarifying the quality and customer satisfaction. Show less

• 

  RAKBANK

  Oct 2015 - Nov 2018

  Relationship Officer (Branches)

  •Plan & carry out marketing activities for Bancassurance products.•To provide & maintain, on an ongoing basis, a daily sales report, figures, forecasting & any other records which may be required by the Team Leader/Cluster Head to keep up-to-date records of sales & performance.•Understanding the needs of the end customer & providing appropriate financial solutions.•Handling of Relationship to aid customer for all his wealth requirements.•To ensure customer documentation is complete & in compliance with the bank’s requirements.•To help coordinators resolve discrepancies associated to customer documentation.•Interaction with other team members. •To visit existing clients at least once in 3 months.•To meet minimum 2 new prospective clients per day.•Provide client interaction with value calls.•Attending product trainings, to be up to-date with the market developments. Show less

• 

  U.K. Pharma and surgicals

  Jan 2019 - Feb 2020

  Senior Relationship Officer

  • Enhancing staff accomplishments and competence by planning delivery of solutions, answering technical and procedural questions for less experienced team members, teaching improved processes, mentoring team members.• Identifying business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.• Selling products by establishing contact and developing relationships with prospects, recommending solutions.• Maintaining relationships with clients by providing support, information, and guidance researching and recommending new opportunities recommending profit and service improvements.• Identifying product improvements or new products by remaining current on industry trends, market activities and competitors.• Preparing reports by collecting, analyzing, and summarizing information.• Maintaining quality service by establishing and enforcing organization standards.• Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks.• Contributing to team effort by accomplishing related results as needed. Show less