Manjunath GT

Experience

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  Dell Technologies

  May 2006 - Jul 2007

  Technical Support Expert

  Troubleshooting Laptop / Desktop HW and computer peripheralissues.Troubleshooting Microsoft Applications.Troubleshooting Network connectivity related issues.

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  Unisys India

  Oct 2007 - Apr 2010

  Senior Service Desk Analyst

  Handling the incidents or Service Requests, using the incident.management and request fulfillment processes, in line with ServiceDesk objectives.Recording, Classifying and Prioritizing the incidents.Providing application support MS Outlook & Novell Groupwise.Troubleshooting issues related to Microsoft Applications.Troubleshooting issues related to VPN & Citrix.

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  Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd

  Dec 2011 - Oct 2012

  Enterprise Support Engineer

  Providing application support Lotus Notes.Troubleshooting issues related to Microsoft Applications.Troubleshooting issues related to VPN & Citrix.Checking User related accounts and permissions in Active Directory.Interacting with different resolver groups and handling Outage callsand creation of Major Incidents.Blackberry issues- configuring email, Adding and deleting useraccount to BES server.

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  Ibm Pvt India Limited

  Apr 2013 - Sept 2013

  Customer Service Representative

  Providing trouble shooting on Windows OS issues, Lotus notesconfiguring, and troubleshooting on all kind of issues in Lotus noteswhich include creating and adding different mailbox to user.Handling the resulting incidents or Service Requests, using theincident management and request fulfillment processes, in line withService Desk objectives.Recording, Classifying and Prioritizing the incidents.Troubleshooting issues related to Microsoft Applications.Troubleshooting issues related to VPN & Citrix.Installing and Configuration Local and Network Printers.Reset Password and check access for user accounts in ActiveDirectory.Interacting with different resolver groups and handling Outage callsand creation of Major Incidents. Show less

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  Job World

  Sept 2014 - Feb 2015

  Senior Help Desk Associate

  Providing Mobile device support for corporate users.Assisting corporate users with Mobile device activations,Troubleshooting, Features and plan details.

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  Genpact

  Mar 2015 - Mar 2023

  Team Leader

  Handling team’s technical escalations.Identify and create training documents for process and technologydevelopment.Conduct technical and corporate training for new hires.Monitor and evaluate social media results daily in coordination withclient goals and benchmarks.Proactively escalate user-generated content, issues, observations,opportunities, and insights to internal stakeholders.Attending the client meetings and calls to identify the keyrequirements in the business structural line.Perform individual quality auditing and provide feedback.Prepare and analyze quality reports for management staff review.Coordinate and facilitate weekly calibration call sessions with clients.Coordinate with the Business Development team to enhance theoverall Merchant Experience.Handling a team which provides Technical Support to the merchantReproduce issues locally and liaise with the development team forquick and efficient resolution.Install, support and configure solutions for end-users. Initiate andimplement product enhancement procedures and standards Show less

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  Open Financial Technologies

  Dec 2022 - Aug 2023

  Product Support Manager
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  Razorpay

  Aug 2023 - Feb 2024

  Assistant Manager