Holgen Guerisma

Experience

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  Baptist Haiti Mission/ Billy Graham Evangelistic Association/ World Servants

  Jan 2006 - Jan 2011

  Interpreter

  Interpret from Haitian Creole or French to English or vice-versa between native speakers and missionaries, as well as tour guiding foreign visitors.

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  World Servants Netherlands

  Jan 2008 - Jan 2011

  Interpreter
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  Lakeland Communications

  May 2012 - Jul 2012

  Comprehensive Technician

  Install and troubleshoot Triple Play services for residential and business customers provided through Fiber-to-the-Home, CATV, and twisted pair.

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  Egan Company

  Jul 2013 - Jul 2014

  Journeyman Installer/ Fiber Optic Technician

  Install, splice and test OSP/ISP Fiber Optic backbone, low voltage cabling; including Ethernet, Fire Alarm, and security system for ISP and businesses.

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  University of Wisconsin-Stout

  Jan 2015 - Aug 2017

  Actively assist in establishing communication systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment. Design plans for replacement of network equipment and perform initial configuration of devices.Actively assist in campus-wide VOIP migration.Verify service by testing circuits and equipment; identifying, correcting, or escalating problems. Document network by labeling and routing equipment and cables; recording configuration diagrams and specifications. Utilize Helpdesk software to maintain cable plant and end device connection data Maintain customer rapport by listening to and resolve concerns; answer questions. Provide customer training as required. Show less Provide telephony and networking support for faculty and staff on campus. Perform new telephone installation. Install and activate new point of connection for voice and data access. Move telephone and data services from office to office or/and building to building. Fix telephony and networking connection problem.Recent project. Assist in upgrading part of the access layer of Cisco hierarchical architecture model on campus, summer 2015. Show less

  • Information Systems (IS) Network Support Technician - Intern

    May 2017 - Aug 2017

  • Telecom & Networking Technician

    Jan 2015 - May 2017
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  RMM Solutions Inc.

  Nov 2017 - Dec 2020

  System Analyst

  Systems Analyst - RMM Solutions inc

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  New Era Technology, US

  Dec 2020 - now

  Technical Services Manager