Hung Le

Experience

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  Sam's Club

  Mar 2010 - Jan 2012

  Crossmark Event Specialist

  • Effectively communicate the features and benefits of the product.• Promote various products and demonstrate knowledge of products, accessories and services, and use this knowledge to build sales, practice suggestive selling and driving sales.

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  Texas Tech University

  Apr 2011 - Jun 2014

  • Implement and manage hardware, software, and servers made available for public and staff use.• System Image Creation and Deployment with Symantec Ghost in multicasting environment.• Operating System Deployment utilizing the Microsoft Deployment Toolkit and task sequencing• SCCM asset management project that managed software delivery, security updates, and application tracking on Windows systems.• Utilized vbscript, batch files and powershell scripting to automate software silent installations.• Maintain and update department IT knowledge base • Train and support staff and/or students in the use of software and hardware. • Maintain Troubleshoot, and Repair Client Computer & Peripherals. • Build and customize Windows System for the Staff or Department according to specific needs.• Assisted departmental events across the University.• Collaborate with IT colleague across IT division to work on projects as assigned by supervisor. Show less

  • Student Technician

    Jan 2014 - Jun 2014

  • Lead Student Technician for ATLC Technology Support Department

    Apr 2011 - Jan 2014
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  Fidelity Investments

  May 2013 - Sept 2013

  EI Tools & Automation Intern

  - Identifying issues that could impact application availability and performance using HP Sitescope.- Support a variety of infrastructure components by designed process automation and custom operations integrations using HP Operations Orchestration.

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  Texas Tech University Health Sciences Center

  Feb 2014 - Apr 2014

  Student Assistant

  - IT Division - IT Solution Center - Deliver front line IT customer support for TTUHSC faculty, staff, students, and Health.edu subscribers. - Provide support for a wide range of issues, including hardware, software, network troubleshooting, and account management. - Follows standard procedures when assisting others and documents tasks performed for tracking purposes.- Interacted with customers in diagnosing and resolving IT issues- Collaborated with an IT team in solving institution-wide problems- Aided networking with regular maintenance processes- Administered training to new employees Show less

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  Hewlett Packard Enterprise

  Jun 2014 - Aug 2015

  •Cisco IPS and F5 Load Balancing strategy, solutions, on going technology refresh and enhancements. •Troubleshoot and upgrade Cisco IPS and F5 devices.• Altria Inventory gap analysis using the data collected to compare or add to populate in CMDB • Assign IP address to devices of Dr. Pepper Snapper account• Submit and track firewall rule change requets for Butterfield Bank delivery team•Correspond and engage ES internal and external client teams regarding inquiries for requests, process and procedures and rule change implementation status• Create updated network documentation for delivery engineering transition and transformation team• Use Cisco IOS and HPN-ATP training to create Engineering Work Orders (EWO) for client device configuration changes• Use change management tools and training to create and track Request For Changes (RFC) to ES delivery client devices Show less • Data integrety cleaning for HP Americas Service-Line Management Devices within CMDB+ Tool and Financial Services audit• Provide assitance with Life Cycle Mangement data clean-up for compliance reports for HP quality standards• Provide and process value-add project pre and post implementation, as well as decommission price quote billing data for HP client accounts• Update data tables for LCM Project Managers and Application Developers•Assitant Data-Load Resource Engineer for CDE Remediation and infrustructure health-check project Show less

  • Network Engineer, Network Delivery Management

    Mar 2015 - Aug 2015

  • Business Analyst, ES Global Business Management

    Jun 2014 - Mar 2015
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  DXC Technology

  Aug 2015 - now

  Technical Consultant - US Public Sector - ITO Delivery

  Member of the OPS team responsible for the monitoring, system administration and after hours support of the HealthCare network devices for 21 customer sites nation wide• Taking an active role in the security and disaster recovery of several clients mitigating risks.• Established a matrix of change types along with associated risks to better streamline the decision making process for team members.• Working with Cisco and HP H3C devices while simultaneously learning new vendors (Check Point, F5).• Performed various network moves, additions and changes in an ITIL process in accordance with client needs and architectural guidelines.• Proactively sought out and corrected potential issues avoiding any costly and adverse downtime.• Provide after hours support of the HealthCare network devices for over 21 customer sites nationwide Show less