Laura L.

Experience

• 

  Bantierra

  Jun 2012 - Sept 2012

  Personal Banker

  Worked in a bank. Administrative and cashier tasks, Customer Service and Business to Customer Sales (telephone and face-to-face sales), CRM.

• 

  Oxfam

  Feb 2013 - Jul 2013

  Sales Oxfam ONG

  Working as a volunteer at one of their shops. Cashier task, talked to clients and ran delivery services.

• 

  Egestionpyme

  Nov 2013 - May 2014

  Marketing Specialist

  FACTORÍA EMPRENDEDORES S.L.Empowerment and revitalization of Social Media, analysis and development of the market, searching market niche, design of training products, maintenance of the web and wordpress blogs.

• 

  Grupo DKV

  Jun 2014 - Apr 2015

  Marketing and Direct Sales E-commerce

  Control and sales management on Internet. Reports elaboration, presentations and Insurance market studies on Internet. Support and act as an intermediary between call centers, internet comparators, leads providers.

• 

  Nike

  Dec 2016 - now

  • Link and Support between Nike and Contact Centers across EMEA. Third level of Consumer escalations. Working closely with Technical Departments and Supply Chain.• Working in projects from the Consumer Service point of view using agile methodologies (Kanban, JIRA/Confluence): Salesforce Integration, Inventory Partnership Program. • Documenting, implementing Consumer Services processes. Training and coaching internally. • Managing Nike Social Media Channels: Instagram, Facebook, Twitter, Nike Apps. Reporting on campaigns and consumer experiences.• Participating in the Social Media Consolidation Project across the world. Training for third parties, testing tools.• Engaging consumers, building advocates, constantly monitoring social media platforms for consumer opportunities.• Link between Spanish Digital Brand and Consumer Service Headquarters Department.

  • NDCS Payment Operations & Project Support Manager

    Dec 2021 - now

  • EMEA CS Project Lead Support

    Dec 2018 - Nov 2021

  • Social Media Specialist

    Dec 2016 - Nov 2018