Islam Mamdouh

Experience

• 

  Fnac

  May 2015 - Feb 2021

  1. Opening team of fnac Qatar. 2. Attend a weekly meeting with the marketing team for the social media campaigns.3. Working on the display & the signs inside the store.4. Dealing with the suppliers directly regarding the requirements of the section whether delivering, returning or requesting new items which meets the customers’ needs according to the market.5. Daily sales report with details & analysis the figures.6. Market survey / vendors.7. Dealing with inquiries and identifying customer needs.8. Maintaining up-to-date knowledge of current titles and changes in the market.9. Undertaking bibliographic work using computer or print sources to identify and locate titles.10. Processing customer orders and book reservations.11. Dealing with mail order, email and web-based orders - although this applies only in certain businesses.12. Processing book deliveries and returns.13. Paying and processing invoices.14. Maintaining commercial awareness including identifying business and promotional opportunities.15. Helping with book events, including organizing talks, signing sessions and reading groups. Show less

  • Assistant Brand Manager

    Jan 2019 - Feb 2021

  • Sales Executive at FNAC Qatar

    May 2015 - Jan 2019
• 

  Blue Sky Travel

  Jan 2022 - Mar 2023

  Marketing Specialist

  -Administer all Blue Sky SM Platforms with our latest news and offers-Create new accounts on different SM platforms which benefit the company's target-Post our packages-Track trends and monitor competition-Develop a SWOT analysis of Blue Sky-Manage marketing research results and design company marketing positioning-Coordinate efforts with our marketing partners of the company, and reach the best deals with them-Innovate the marketing department should work on new promotions, affiliate programs, customer retention techniques, improvements in the conversion of their messages and action. -Monitor distribution of leisure marketing material in all our related outlets, such as our branches or implants.-Plan and ensure implementation of (CRM) techniques such as customer loyalty programs and special events.-Develop all company presentations with different targeted audience-Develop market research to stand on competitors’ offers and marketing advertisements.-Annually/Quarterly, develop a marketing plan to management. -Coordinate efforts with those of the marketing partners of the company (and reach the best deals with them)-Innovate the marketing department should work on new promotions, affiliate programs, customer retention techniques, improvements in the conversion of their messages and action. -Monitor distribution of leisure marketing material in all our related outlets, such as our branches or implants.-Design, implement and facilitate annual marketing plan-Build a primary Customer Relation Management (CRM) concepts and techniques, to enlarge and enrich Blue Sky customers' Database Show less

• 

  ROC Citizenship

  Mar 2023 - now

  As Branch ManagerKey Responsibilities:1-Operations Management:Oversee daily office operations, including facilities management, vendor relations, and procurement.Implement and maintain efficient office systems and procedures.Ensure compliance with company policies and regulatory requirements.2-Financial Oversight:Manage the branch budget, monitor expenses.Oversee invoice processing, payments, and expense reimbursements.3-Human Resources:Recruit, hire, and onboard new team members.Manage employee performance, address concerns, and foster a positive work environment.Coordinate training and development programs to enhance team skills and knowledge.4- Interfering with R&D in all of their work process.As Marketing ManagerKey Responsibilities:1-Strategic Marketing:Develop and execute comprehensive marketing strategies to promote citizenship and residency programs.Conduct market research to identify target audiences and competitor analysis.Position the company as a leading provider of immigration solutions.2-Digital Marketing:Manage the company's digital presence, including website, social media, and email marketing.Implement SEO and PPC campaigns to drive organic and paid traffic.Utilize analytics tools to measure campaign performance and optimize strategies.3-Brand Management:Maintain a consistent brand identity across all marketing channels.Monitor brand reputation and address any negative feedback promptly.Client Acquisition and Retention: Generate leads and convert them into clients through effective sales and marketing techniques.4-Strategically oversee and optimize media buying efforts. I identify target audiences, select optimal media channels, and negotiate favorable rates to maximize ROI. By leveraging data-driven insights, I ensure effective campaign execution and measure performance to drive business growth.5-Regulatory Compliance:Stay updated on immigration laws and regulations. Show less Conduct market research to find answers about consumer requirements, habits and trends.Brainstorm and develop ideas for creative marketing campaigns.Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.).Liaise with external vendors to execute promotional events and campaigns.Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts.Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, TV, etc.).Assist in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies.Undertake individual tasks of a marketing plan as assigned. Show less

  • Branch/Marketing Manager

    Jan 2024 - now

  • Marketing Specialist

    Mar 2023 - Dec 2023