Tatiana Comerzan

Experience

• 

  Terminix Pest Control

  Jun 2007 - Aug 2007

  Route Manager

   Developed new business customers in the assigned area; Generated new leads and signed new contracts.

• 

  Le Bridge Corporation Ltd

  Oct 2008 - Aug 2009

  Promoter

   Promoted the company's products in the business area; Maintained regular contact with distributors and customers; Prepared batches of tests in the business area.

• 

  GDI Academy

  Aug 2009 - Nov 2009

  Online Customer Consultant/ Translator

   Offered online support for customers interested in website domains; Recorded audio presentations in English; Translated audio presentations from Spanish to English

• 

  Elaina Consulting LLC

  Nov 2009 - Feb 2010

  Marketing Consultant/ Translator

   Elaborated marketing strategies; Collaborated with advertising and public relations departments to increase projects'effectiveness; Translated feasibility studies

• 

  International Travel Network

  Mar 2010 - Aug 2012

  Travel Agent

   Negotiated travel products and services; Assisted international clients in reserving their travel tickets, hotels and car rentals; Corresponded with potential clients

• 

  ODesk

  Mar 2014 - Apr 2014

  Translator/Transcriber

   Translated and transcribed audio files from Romanian to English; Translated text documents from Russian to English.

• 

  Ministry of Economy

  Sept 2014 - Jan 2015

  Senior Administrative Assistant

   Managed reception and telephones for the State Secretary; Registered and organized the mail; Developed database to track daily progress report; Trained an apprentice in office procedures.

• 

  Ministry of Economy, Department for regulatory policies of entrepreneurship

  Jan 2015 - Jun 2019

  Consultant

   Developed proposals for optimizing the legislative and regulatory frameworks in thefield of business regulation; Coordinated the optimization of the legal framework in the field of business regulationthrough licensing;

• 

  Bibo Global Opportunity

  Dec 2016 - Aug 2018

  English Teacher
• 

  Learnlight

  Nov 2017 - May 2019

  English Teacher
• 

  Endava

  Jun 2019 - now

  • Leads operations delivery of contracted services to internal customers• Acts as a point of contact/escalation to support service users and customers reporting issues, requesting information, access, or other services• Ensures that appropriate actions are taken to handle incidents according to agreed procedures, investigates escalated incidents, and seeks resolution. Facilitates recovery, following resolution of incidents• Ensures that appropriate actions are taken to anticipate, investigate, and resolve problems in systems and services • Ensures that appropriate actions are taken for new services or changes to be transitioned into support according to established processes • Drives Continuous improvement of service delivery based on efficiency measurements & KPIs or other initiatives• Responsible for direct line management duties and proper assignment of own teams, proper on-boarding of new people• Drive Continuous improvement of people’s performance and support their evolution in coordination with Internal Disciplines• Provides expert advice, leadership, guidance, and best practices from an operational perspective• Support Service Delivery Managers in their activities towards internal customers Show less - AM SharePoint Team Lead - Provide application maintenance (SharePoint app) and support services to users.- Provide support by investigating and ensuring issues' resolution, including performance monitoring.- Resolve issues by providing advice or training to users, by devising corrections for faults, making general or site-specific modifications, updating documentation, manipulating data.- Collaborate closely with the system's developers and/or with colleagues specializing in different areas, such as Database administration or Network support.-Integrate SPO with other apps and tools via Microsoft PowerApps and Power Automate Show less - Provide application maintenance (SharePoint app) and support services to users.- Provide support by investigating and ensuring issues' resolution, including performance monitoring.- Resolve issues by providing advice or training to users, by devising corrections for faults, making general or site-specific modifications, updating documentation, manipulating data.- Collaborate closely with the system's developers and/or with colleagues specializing in different areas, such as Database administration or Network support.-Integrate SPO with other apps and tools via Microsoft PowerApps Forms and Power Automate Show less

  • Service Operations Manager

    Aug 2023 - now

  • Senior AM Engineer

    Jan 2022 - Aug 2023

  • AM Engineer

    Jan 2020 - Jan 2022

  • Junior AM Engineer

    Jun 2019 - Jan 2020