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Lance Richmond

Lance Richmond

Director of Operations

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location of Lance RichmondNew York, New York, United States

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  • Timeline

  • About me

    Manager, Customer Support Services at Columbia University in the City of New York

  • Education

    • Housatonic Valley Regional High School

      1983 - 1988

    • University of Connecticut

      1987 - 1992
      BA Political Science

      Activities and Societies: Delta Chi Fraternity - President

    • Columbia University

      2002 - 2003
      The Computing Technology and Applications Program Analysis and Design of Information Systems

      The Computer Technology and Applications Program at Columbia University was a 4-semester, 8-course professional certificate program offered by the School of Continuing Education (now the School of Professional Studies). My chosen track was the Analysis and Design of Information Systems, which focused on hardware and network design, web application architecture, user interface design, relational and object database design, and project management.

  • Experience

    • American Indian College Fund

      Dec 1996 - Aug 1999
      Director of Operations

    • Columbia University's Graduate School of Business

      Jul 2000 - Mar 2007

      Led a Faculty Support team of 4 technicians to deliver executive-level IT services to 250+ faculty members at the Graduate School of Business. Personally supported the Dean’s Office. The primary strategic objective of the Faculty Support team was to enhance research and classroom teaching by improving the technology that faculty used and the depth of support they received. Led and provided technology support for 300+ administrators at the Graduate School of Business. Supervised a team of rotating support specialists. Worked as part of a team to provide technical support to 250+ faculty, 1,300+ students, and 300+ administrators in a primarily Windows environment.

      • Assistant Director

        Jul 2004 - Mar 2007

      • Senior Technical Specialist

        Jul 2001 - Jun 2004

      • Support Specialist

        Jul 2000 - Jun 2001

    • Columbia University - Office of the President

      Mar 2007 - Aug 2017

      Direct all technical services and provide VIP-level support for 60+ personnel in the Office of the President. Manage 300+ unique assets, including computers, printers, and mobile devices. Advise on strategic planning, projects, and processes in the area of technology.

      • Senior Manager, Technical Services

        Jul 2014 - Aug 2017

      • Manager, Technical Services

        Mar 2007 - Jun 2014

    • Columbia University in the City of New York

      Sept 2017 - now
      Manager, Customer Support Services

      Responsible for the performance and efficient operation of the CUIT Customer Support Services Team which delivers customer advocacy to CUIT’s internal and external faculty, staff, and students. Ensures continuous improvement and exceptional service delivery by managing a high-performance team and maintaining close relationships with the business leaders of Columbia University. Additionally responsible for managing and delivering support to the University’s VIP customers and ensuring all VIP interactions are a success and representative of a world class service delivery department. Show less

  • Licenses & Certifications

    • KCS V5 Foundation

      HDI
      Dec 2017