Britnie Adler

Experience

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  PetSmart

  Mar 2014 - Aug 2014

  Retail Associate

  • Worked with sales team to create and maintain a customer-focused environment that met company and individual goals.• Managed and directed all aspects of the business.• Provided excellent customer service by assisting customers with their shopping needs.• Assisted customers in finding products and services.• Maintained a clean and organized store.• Assisted customers with questions and concerns about products and services.• Kept the store clean and organized.• Helped customers find items and suggested them to the right aisle or merchandise.• Assisted customers in animal adoptions and ensured they understood what each animal took to care for. Show less

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  Kohl's

  Sept 2016 - Jan 2018

  Retail Associate

  Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.• Ensured all customers who came to customer service left happy, payments on charge cards were completed correctly andon time, also assisted customers with complaints to ensure they always left happy.• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.• Recommended merchandise based on customer needs.• Prevented store losses using awareness, attention to detail and watching my surrounds, also had a good eye for returningoffenders.• Informed customers about the benefits of the rewards program and how to redeem the rewards they would gain fromshopping with our store.• Explained to customers the Kohls Charge, including the benefits to opening the card.• Had a very high opening rate vs.• refusal to open rate.• Cash handling from payments on cards, returns, exchanges, point of sale.• Trained new employees on how to use the cash register.• Helped customers with questions and concerns.• Assisted customers with their shopping needs.• Assisted customers with returns and exchanges, and helped customers locate items.• Maintained clean and orderly checkout areas.• Stocked shelves, marked prices on shelves and items.• Worked as a team member to provide the highest level of service to customers.• Maintained a clean and organized store.• Maintained a clean and orderly checkout area.• Helped customers select products that best fit their personal needs.• Educated customers on product and service offerings. Show less

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  TitleMax

  Apr 2018 - now

  General Manager