Kenny Phillips

Experience

• 

  Millnet

  Dec 2003 - Jul 2009

  Duty Supervisor

  • Leading a team of 4 – 15 reprographic staff to meet strict deadlines and motivating them to produce jobs of the highest possible quality.• Communicating with clients on pick-up, job and delivery specifications and negotiating feasible deadlines for job completion.• Allocating available resources appropriately at the beginning of the shift.• Undertaking quality assurance checks.• Producing reports for handover and managerial purposes.

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  Newham Food Bank (Voluntary work)

  Jun 2010 - Apr 2011

  Team Lead

  • Working with a team of volunteers to provide food packs to individuals/families in need.• Facilitating the procurement of food supplies. Sorting these supplies as well as those received from donors into appropriate categories within the storage facility.• Delivering food supplies to disabled/elderly clients.• Creating and maintaining weekly records on food supplies donated/procured and people fed.• Determining appropriate food quantities per pack (in line with family size), agreeing pack size with relevant stakeholders and communicating agreed size with team.• Undertaking stock quality checks.• Producing month end reports on supplies received, supplies handed out and number of clients fed. Show less

• 

  Hewlett Packard Enterprise

  Oct 2010 - Feb 2015

  Responsible for all aspects of the bid process – overseeing and coordinating the day to day running of the bid, managing the activities of the bid team and ensuring that appropriate stakeholders are duly informed on progress or issues. Volunteered to support the training reporting for my sub-organisation (UK&I Sales Support) which led to an improvement in the accuracy of the report(s). Key tasks include;• Ensuring the bid leverages value from organisational best practices – communicating the resulting strategies to the team and ensuring resulting actions are completed.• Aiding in the qualification of new opportunities by ensuring that areas like scope, client expectations (regarding price), client timelines and competitive landscape are clear. • Coaching and mentoring others – offering advice and guidance. • Ensuring all pursuit data including action logs, pursuit plans, management updates, etc. are managed and maintained using the appropriate tools (PPM, Saleforce.com, Sharepoint, etc.)Most recent win; Energy Regulator (ER) Total Contract Value (TCV) - $0.4mER was seeking an experienced service provider to provide disaster recovery services; included in the services was Business Impact Assessment, IT Disaster Recovery Services, IT Disaster Recovery Testing and Maintenance of Disaster Recovery Plan and Procedures. Show less Responsible for all aspects of the bid process – overseeing and coordinating the day to day running of the bid, managing the activities of the bid team and ensuring that appropriate stakeholders are duly informed on progress or issues. Ensuring the bid is appropriately staffed, the team is fully engaged and equipped to fulfil its respective tasks. • Creating the bid budget, getting it reviewed and approved in line with standard processes. Managing the said budget; ensuring that the bid functions in line with the approved budget (monitoring, reviewing and approving bid team members’ expenses). • Creating the bid plan, sharing timelines with the bid team and ensuring that their activities are aligned with the plan. • Ensuring the bid is fully governed through the governance process. Leveraging the appropriate review forums to update management, on surface issues, risks or concerns associated with the bid. • Ensuring the bid leverages value from organisational best practices and Yield Reviews. Providing leadership and ownership of the resulting strategies and action plans: communicating them, updating them if necessary and ensuring the team is fully aligned. • Contributing to team events, activities and initiatives. Sharing best practice knowledge with team members. Coaching and mentoring others – offering advice and guidance. • Ensuring all pursuit data including action logs, pursuit plans, resource plans, management updates etc are managed and maintained using the appropriate tools – PPM, Siebel, SharePoint sites, deal dashboards etc. • Managing the bid team to ensure that all deliverables are produced in accordance with agreed timelines. Ensuring said deliverables are produced to the highest possible standard. • Coordinating daily/weekly meetings with the bid team/stakeholders so there is a common view on progress. Ensuring the completion of actions from said meetings within agreed timescales. Show less

  • Bid Manager

    Jun 2014 - Feb 2015

  • Bid Manager

    Oct 2010 - Jun 2014
• 

  HP

  Mar 2015 - now

  Responsible for leading Global Transition & Transformation Programmes for HP Managed Print Services (MPS) across multiple countries. Responsible for maintaining control over the profit and loss (P&L) during the transition phase. Driving performance management during the transition and acting as the single point of contact for the customer; building and managing the services relationship with the Customer at multiple levels up to and including executive level. Collaborating with the customer to deliver the best possible outcomes for the customer and HP. Key activities include;• Coordinating the deployment activities of Printers and specific Managed Print Solutions across multiple countries with the support of local Project Managers and additional Subject Matter Experts• Managing Project / Program financials to ensure margins are in line with company expectations• Understanding & analysing issues to implement corrective action(s) • Proactively & effectively managing risk within the Program• Executing appropriate relationship management including crisis & conflict management• Reporting to multiple audiences on deployment status• Identifying and developing new opportunities with the customer• Managing the activities of various teams to deliver a high-quality service to the customer. Ensuring that everyone is kept informed on developments that may impact the Program enabling a common understanding across the teams Show less Responsible for providing professional advice and delivery representation for HP Managed Print Services (MPS). Responsible for driving various teams to achieve the desired overall customer experience; providing on-going, proactive consulting keeping customer environments within agreed Service Levels and delivering significant business benefits to the customer whilst managing the ongoing relationship. Responsible for growing the business and maintaining control over the profit and loss (P&L) – driving annual growth of the account through careful change management and service upselling. Driving performance management of the contract and acting as the single point of contact for the customer; building and managing the overall long-term services relationship with the Customer at multiple levels up to and including executive level and collaborating with the customer on continuous improvement projects. Key activities include;• Building & managing strong customer relationships• Developing plans of action and executing against these plans• Applying business management & financial concepts to analyse business needs• Preparing clear, concise and persuasive communications for multiple audiences• Understanding & analyzing issues to implement corrective action(s) • Proactively & effectively managing risk on low to medium risk projects• Consistently applying Quality & Continuous Improvement Plans• Executing appropriate crisis & conflict management• Managing teams to deliver multiple projects on time and within budgeto Periodical firmware upgrade projectso Periodical address refresh projectso Daily repair project for any open incident callsKey achievements; - HP Africa Service Delivery Person of the Year 2016 and 2017- Servicing the biggest MPS account in the Middle East, Mediterranean and Africa sub-region (major South African bank) 5400 plus printers Across 700 plus sites Enabling 15,000 staff to print Servicing 60,000 customers on a daily basis Show less

  • Global Program Manager

    May 2023 - now

  • Account Delivery Manager (Managed Print Services)

    Mar 2015 - Apr 2023