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Rahul Chakraborti

Rahul Chakraborti

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location of Rahul ChakrabortiNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    Service Delivery Manager | Digital Workplace Services

  • Education

    • Dr. A.P.J. Abdul Kalam Technical University

      2006 - 2010
      Bachelor of Technology - BTech Electronics & Instrumentation

  • Experience

    • Tata Consultancy Services

      Dec 2010 - Nov 2022

      Service Delivery Manager for a mining giant in Australia and New Zealand. Handled a team of more than 80 associates to support Workplace Services.

      • Service Delivery Manager

        Nov 2020 - Nov 2022

      • End User Support Specialist

        Nov 2019 - Oct 2020

      • Project Manager

        Jul 2018 - Oct 2019

      • Windows Migration Lead

        Apr 2018 - Jun 2018

      • EUC Team Lead

        Mar 2017 - Mar 2018

      • EUC SME in PreSales

        Aug 2016 - Feb 2017

      • IT Analyst

        Jul 2015 - Jul 2016

      • System Engineer

        Dec 2010 - Jun 2015

    • HCLTech

      Nov 2022 - now
      Group Manager

      Responsible for digital workplace services for a Global OnG company from offshore. Setting expectations with customer, making sure our services are best in business etc are some of the main roles.

  • Licenses & Certifications

    • PRINCE2 Agile Foundation

      PRINCE
      Dec 2024

    • Microsoft Certified professional

      Microsoft
      Sept 2011

    • Microsoft Certified professional

      Microsoft
      Sept 2011

    • Microsoft® Certified IT Professional: Server Administrator on Windows Server 2008

      Microsoft
      Sept 2012

    • Microsoft Certified Technology Specialist (MCTS)

      Microsoft
      Dec 2011

    • ITIL foundation 2011

      EXIN
      Feb 2017