
Michel Goya
Operations

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About me
Partner & Executive Director | OPME Management | Hospital Logistics | Process & Quality | New Business Development | Customer Experience
Education

Harvard Business School
2017 - 2018Executive Management Novos Negócios, Marketing & Relacionamento com o Cliente
United International Business Schools
2009 - 2010Marketing Management
Experience
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Nichicon (America) Corporation
Nov 2006 - Nov 2007Operations
IHI Corporation
Dec 2007 - Jan 2010Operations CoordinatorInternational experience, in Japan, worked with bridge drilling projects, working with:+ Analysis of projects from clients in the United States and Japan+ Relationship with clients, aligning needs and deadlines+ Bridge drilling execution, guaranteeing processes (protocols) and quality

Sinnergy Tecnologia em Medicina
Jan 2012 - Feb 2020Leader of the company's commercial area, he was responsible for the entire business prospecting model, account profitability and customer journey, driving ~20% revenue/year growth.Key activities:+ Commercial Planning: market analysis, potential business, sales targets+ Daily results analysis (KPIs), acting on quantitative and qualitative deviations+ Visits to operations, diagnosing opportunities+ Relationship with internal and external clients (portfolio)+ Negotiation with health operators/hospitals, regarding products, prices, deadlines+ Sales cost analysis, proposing a review of channels/models of operation+ Leadership of 10 people directly and +30 indirectly Show less
Partner & Sales Director
Dec 2015 - Feb 2020Senior Sales Executive
Aug 2013 - Dec 2015Business Consultant
Jan 2012 - Aug 2013

OPME Log
Jan 2020 - nowResponsible for all operations at OPME Log in Brazil, overseeing the monthly handling of R$ 3.8 billion in surgical products.Leads hundreds of employees and has driven over 370% revenue growth in the past three years.Key Responsibilities:+ KPI management, strategic analysis, and presentations to the board of directors;+ Medium and long-term strategic planning;+ Sales strategy – setting targets, performance analysis, and driving new business initiatives;+ Strategic financial management – P&L, cash flow, and financial planning to ensure business longevity;+ Marketing planning – communication, events, pricing strategy, and market intelligence;+ Mapping and reviewing all logistical/operational processes;+ Strategic KPI analysis and planning using financial, operational, and quality indicators;+ Client relationship management, focusing on customer experience and new business opportunities;+ Full oversight of the logistics journey, ensuring on-time deliveries;+ Quality management – handling complaints (NPS), cancellations, and other performance metrics. Show less Structured OPME Log from its foundation, developing technology, infrastructure, teams, and processes. Led the company’s expansion across multiple states.OPME Log is a logistics company that supports manufacturers and distributors in delivering to hospitals with safety and efficiency.Key Responsibilities:+ Oversight of short, medium, and long-term processes;+ Definition and execution of sales strategies – setting goals, performance analysis, and initiatives for new business;+ Financial management – P&L, cash flow, and financial planning to ensure business longevity;+ Marketing planning – communication, events, pricing strategies, and market intelligence;+ Mapping and reviewing all logistical/operational processes;+ Client relationship management – focusing on customer experience and new business development;+ End-to-end logistics oversight, ensuring on-time deliveries;+ Quality management – handling complaints (NPS), cancellations, and returns;+ Leadership of a 40-person team. Show less
CEO
Oct 2023 - nowPartner & Managing Director
Jan 2020 - Oct 2023

Brazilian Association of Health Startups and Healthtechs
May 2024 - nowDirector of Institutional RelationsResponsible for managing relationships and negotiations between companies, institutions, and the association.+ KPI analysis, strategic review, and presentations to the board through KPIs;+ Short, medium, and long-term strategic planning;+ Management of institutional relations between companies and the association;+ Strategic negotiation with partner companies and investors.

Casa Med
Aug 2024 - nowBoard MemberResponsible for analyzing and presenting strategic and operational feasibility plans to the administrative board.Involved in managing investment theses and raising Venture Capital funding.+ Medium and long-term strategic planning;+ Strategic planning for business longevity;+ Marketing planning: communication, pricing strategy, point of sale (POS), and market intelligence;+ Mapping and reviewing all operational processes.
Licenses & Certifications

Piloto de Avião Privado
ANAC - Agência Nacional de Aviação CivilJan 2013- View certificate

AI for Leaders
StartSe UniversityNov 2023 
Customer Relationship Management
IbmecJan 2015
Attendence Spine Navigation and Cranial Navigation
BrainlabAug 2016- View certificate

Produtividade & Gestão de Custos
InsperJun 2020 
Negociação & Resolução de Conflitos
InsperJan 2016
Volunteer Experience
Mentor
Issued by ABSS - Associação Brasileira de Startups de Saúde e Healthtechs on May 2024
Associated with Michel GoyaMentor
Issued by Hub InovaHC on Jun 2024
Associated with Michel GoyaMentor
Issued by Distrito on Dec 2024
Associated with Michel Goya
Languages
- poPortuguês
- inInglês
- jaJaponês
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