Karthik Nagarajan

Experience

• 

  Cognizant

  Mar 2004 - now

  • Quality Engineering & Assurance specialist in Digital Assurance, Customer Experience improvement, Automation, functional testing, test management & process improvement. • Designed and successfully implemented customer experience (CX) improvement framework, improving Net Promoter Score from -28 to +45 for one of the largest U.S based insurance provider, reversing negative business growth to positive.• CX Improvement Framework implemented involves overall quality improvement across SDLC driven by transformation initiatives – Quality Engineering, Shift-left, Enablement of developers to arrest defects earlier, Intelligent Automation, Analytics based QA, CI/CD & Customer experience driven QA.• Strong experience in automation, driving high automation coverage in agile/waterfall projects, developing automation frameworks, automation across application layers & intelligent automation.• Expertise in handling large automation teams working across the enterprise and have expertise in UFT, Selenium, CI/CD, automated test data, mainframe, webservices, RWD and mobile.• Experience in developing automation framework for enterprise adoption using unified functional tester.• Performed role of Head of Quality Advisory to assess, benchmark and define Quality Transformation Roadmap. Specialized in identifying improvement areas across SDLC by running diagnostics on historic data, prioritizing transformation objectives, planning and driving transformation.• Performed role of QA solution architect for Cognizant QE&A mobile COE in Mobile, mobile automation (Seetest, Appium, HP Mobile Center), Mobile cloud infrastructure (Perfecto mobile, Seetest, Mobilelabs, Mint (Cognizant Mobile Cloud)) and IOT.• Experience in developing innovative utilties - automation scheduler utility, object repository creator, metadata extractor, test status update into ALM using HP ALM Open Test Architecture and utility to optimize regression by corelating code change based impact analysis. Show less

  • Associate Director

    Feb 2024 - now

  • Senior Manager, Quality Engineering

    Mar 2004 - Feb 2024