Paron Petdara

Experience

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  The Berkeley Hotel

  Aug 2006 - Jun 2008

  Hall Lugguage Portor

  As a Junior Concierge and Hall Luggage Porter, I personally have the great opportunity to further improve and enhance a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.My biggest challenges was to complete my full-time education and full-time job at the same time. My highest achievements during these career years were that I was successfully awarded BTEC HND International Hotel & Hospitality Management, and American Hotel & Lodging Association Diploma (Result: Pass with Distinction). I was also promoted and was trained as Junior Concierge at The Berkeley Hotel. I learned and understand that with today’s busy lifestyles that we all endure, it is refreshing to know that I could be the ones to work at anytime of the day to take care of my clients' and guests' every needs and requirements. The Berkeley Hotel guests I looked well after ranged from Royal Families, Heads of States, Premiership Footballers through to busy Celebrity families. I had the opportunities to assist them with their personal lifestyle management with their needs and requests. I had promptly deal with their requirements on their behalf and confirm back to them.Skills: Team Player, Excellent customer service, Listening, Customer Service Skills Training, Lifestyle and Travel Skills and Knowledge, Proactive, Intuitive, Thrive on challenges, creative problem solving, multitasking Show less

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  Claridge's

  Jun 2008 - Sept 2013

  Working and studying in the hospitality industry over the last few years, I have developed a passion for providing highest-quality customer service, creating and contributing to a memorable stay and dining experience of our guests. As a Butler at Claridge's, from which I have gained knowledge and skills that are very relevant to working in housekeeping, valet, and in-room dining. In addition, I have also continuously developed the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers and exceed their highest expectations.I successfully gained the ability to live and breathe the company culture of being intuitive, engaging and refined. This is how I make a difference in the experience of my associates, my guests and in my community. One of my highest achievements and most recognitions at Claridge's was by demonstrating the highest level of hospitality, discreet, intuitive, and professionalism in order to motivate my team to achieve together the highest standards possible for our guests. Professional Awards and Recognitions: Wine and Spirit Education Trust (WEST), Level 3-Intermediate Certificate: October 2011 Maybourne Hotel Group’s 5 Years of Long Service Award: August 2011.Skills: Personal and Professional Training and Development, People Skills, Food Service, Wine Education and Knowledge, Effective Communication, Client Relations, Refine, Engaging, and Intuitive Service Skills, productivity, Excellent customer service, Problem Solving. Show less One of my biggest achievements during my three years as Rooms Division's Graduate Management Trainee at Claridge's was not only by successfully graduating from my Post-Graduate Diploma and in Master Degree in Hospitality Management from University of West London, former Thames Valley University, in 2010, but also successfully completing a full-time graduate management training programme and further developing my career with Claridge's at the very same time frame. Furthermore, I was recognised in my hard-working as Claridge’s Rooms Division’s Graduate Management Trainee Award: April 2011.While training as Rooms Division's Graduate Management Trainee and leading a team, I have always endeavoured to pass on these values to other staff members. As Front Office's Chef de Brigade, Guest Relations Executive and Duty Manager at Claridge's Hotel, I worked closely with management team in implementing company policy and expanding the Front Office's and Butlers' team skill sets and work in a fast paced environment with new challenges daily together with all of the staff members.Skills: Excellent customer service, Project Management, Project/team leadership, Personal and Professional Learning and Development , Initiate Changes, Interdepartmental Organization and Communication, Hospitality Management, Customer Relationship Management, Team Building and Project management, Team Player Show less

  • Butler

    Jun 2006 - Sept 2013

  • Rooms Division Graduate Management Trainee

    Jun 2008 - Mar 2011
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  Rosewood London

  Sept 2013 - now

  Assistant Chief Butler, Promoted to Chief Butler. Continue employment since Pre-Opening of Rosewood London.Taskforce Team at Hôtel de Crillon, A Rosewood Hotel, ParisTaskforce Team at Rosewood PhuketRosewood Hotels Group - Butler Programme and WorkshopTraining and Development Programme for ButlersRosewood Standards - Forbes Travel Guide and Leading Quality Assurance (LQA)The Gold List 2018 | CONDÉ NAST TRAVELER USBest Hotel in London 2017 | CONDÉ NAST TRAVELER USBest Hotel 2017 | GQ FOOD & DRINK AWARDSHotel of the Year 2017 | CATEYS Show less Senior Butler, Promoted to Assistant Chief Butler since Pre-Opening of Rosewood London. As part of the pre-opening team of Rosewood Hotels & Resorts in London since September 2013, I have fully committed in delivering engaging and intuitive of Butler Service at Rosewood London, we were awarded the best New Luxury Hotel in the world in 2014 by The Telegraph and Condé Nast Travel Magazines.Skills: Thrive on Challenges, Communication Skills, Organization and Time Management, Customer Awareness, Leadership and Teamwork Skills, Problem Solving, IT Skills, Excellent customer service, Engaging and Intuitive, Innovation and Change Management.Rosewood Hotels & Resorts, one of the world's most respected ultra-luxury hotel brands, opened Rosewood London, its first European property, in October 2013. The much anticipated opening came after the two year transformation of a 1914 Edwardian Belle Epoque, Grade 11- listed building on High Holborn into a world class property that blends English heritage with contemporary sophistication.262 bedrooms, 44 suites, 11 event room, 3 restaurants and barsAwards won to date - Best New Hotel in the World 2014 - Telegraph UltravelThe Hot List 2014 (UK) - Conde Nast TravellerThe Hot List 2014 (USA) - Conde Nast Traveler The It List 2014 - Travel & Leisure Show less Senior Butler for Pre-Opening of Rosewood London. As part of the pre-opening team of Rosewood Hotels & Resorts in London since September 2013, I have fully committed in delivering engaging and intuitive of Butler Service at Rosewood London, we were awarded the best New Luxury Hotel in the world in 2014 by The Telegraph and Condé Nast Travel Magazines.Skills: Thrive on Challenges, Communication Skills, Organization and Time Management, Customer Awareness, Leadership and Teamwork Skills, Problem Solving, IT Skills, Excellent customer service, Engaging and Intuitive, Innovation and Change Management.Rosewood Hotels & Resorts, one of the world's most respected ultra-luxury hotel brands, opened Rosewood London, its first European property, in October 2013. The much anticipated opening came after the two year transformation of a 1914 Edwardian Belle Epoque, Grade 11- listed building on High Holborn into a world class property that blends English heritage with contemporary sophistication. 262 bedrooms, 44 suites, 11 event room, 3 restaurants and bars Awards won to date - Best New Hotel in the World 2014 - Telegraph Ultravel The Hot List 2014 (UK) - Conde Nast Traveller The Hot List 2014 (USA) - Conde Nast Traveler The It List 2014 - Travel & Leisure Show less

  • Chief Butler

    Sept 2015 - now

  • Assistant Chief Butler

    Oct 2014 - Sept 2015

  • Senior Butler

    Sept 2013 - Oct 2014