Quin Lems

Experience

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  Spotzer Media Group

  Oct 2012 - Sept 2014

  Freelance Copywriter

  - Content editor for “Americanization” of generic websites - Write copy, headlines, SEO, meta descriptions, and artist profiles for client and generic websites - Work independently and with members of the creative and marketing departments

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  Yeager North

  Nov 2012 - Jan 2014

  Marketing Assistant

  - Act as first point of contact by greeting all visitors, vendors, and clients - Direct incoming calls and correspondence including meetings and conference calls - Perform personal and marketing errands on a daily basis - Client research and packaging as needed

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  CLIQ Digital

  Oct 2014 - Apr 2016

  - Facilitated communication between marketing and client service departments, improving cross-functional collaboration.- Resolved client service issues within specified timeframes, exceeding client contract obligations.Investigated customer-escalated issues through company systems, implementing effective resolutions.- Managed CRM to maintain comprehensive files of escalated complaints for reporting and analysis.

  • Customer Relations Coordinator

    Jun 2015 - Apr 2016

  • Customer Relations Assistant

    Oct 2014 - Jun 2015
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  Zoku

  May 2016 - Mar 2017

  Sidekick - focus in F&B

  - Assisted with guest needs and questions in the open kitchen, maintaining high levels of customer satisfaction.- Executed preparatory tasks, ensuring a smooth workflow in the kitchen.- Monitored and maintained kitchen safety standards, contributing to a safe and efficient work environment.

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  Smoke & Mirrors

  Apr 2017 - Jul 2019

  Production Assistant

  - Collaborated on client-facing and internal projects, contributing to the successful delivery of high-quality work.- Managed timelines, budgets, and vendor relationships, ensuring projects were completed on schedule and within budget constraints.- Created and refined branded presentations and pitch decks, enhancing the company's visual identity and communication.

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  Freelance

  Jul 2017 - now

  Freelance Graphic Designer

  - Crafted visually compelling social media content, driving an increase in engagement for clients across various industries.- Designed persuasive pitch decks and presentations, contributing to successful client pitches and securing new business opportunities.- Produced bespoke greeting cards, wedding invitations, and print materials, garnering positive client feedback for creativity and attention to detail.- Created a diverse portfolio of digital artwork, meeting client needs for distinctive and impactful visuals. Show less

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  Kitchen Republic

  Aug 2019 - Jan 2022

  - Formulated and executed content strategies, increasing online engagement and customer acquisition.- Authored engaging copy for English channels, maintaining a consistent brand voice across multiple platforms.- Led the implementation of SEO best practices- Managed social media pages (FB, IG, IN), achieving growth in followers and increased brand visibility.- Conducted in-depth market research, enabling the company to stay ahead of industry trends and adapt marketing strategies accordingly. Show less

  • Marketing and Content Manager

    Feb 2020 - Jan 2022

  • Marketing Intern

    Aug 2019 - Jan 2020
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  African Clean Energy (ACE)

  Feb 2022 - Jun 2024

  Talent and Culture Manager

  - Orchestrated the successful implementation of team growth as well as initiatives resulting in an increase in workforce efficiency.- Engineered and executed tailored performance support programs- Pioneered a workplace culture transformation initiative, emphasizing collaboration and innovation, leading to a measurable boost in team morale.