Anu Sharma

Paging Services

586 followers

Sahibzada Ajit Singh Nagar, Punjab, India

Connect with Anu Sharma to Send Message

Connect

Connect with Anu Sharma to Send Message

Connect

Timeline
About me
Operations Senior Manager at Aerial Telecom Solutions Pvt. Ltd
Education
- Rabindranath Tagore University
  2017 - 2018
  Master of Business Administration - MBA Marketing and Human Resources Development 65.7 %
- Proj Study
  2013 - 2013
  Prince 2 Certified Structured Project Management A
- Aptech
  1999 - 2002
  Diploma Computer Software Engineering Grade A
- Indira Gandhi National Open University
  -
  Bachelor's degree (BCA) Computer Science B
Experience
- Modi Telecommunication
  Mar 1999 - Feb 2003
  Paging Services
  This is the time when I started my Carrier. I was working in Inbound process. Handling the complaints for Electrolux and Videocon.
- Spice BPO Services Limited
  Mar 2003 - Apr 2008
  Team Leader
  Handling the Outbound Process of Spice Telecom, Nov 2007 Started handling the process of Dish TV at Noida , at Mumbai and Ahemdabad.
- Spice BPO
  Apr 2008 - Feb 2010
  Handling the Process of MP. Govt. Handling the outbound process of Dish TV.
  - Deputy Manager
    Jan 2009 - Feb 2010
  - Asitt. Manager
    Apr 2008 - Dec 2008
- Spice BPO Services Limited
  Jan 2012 - May 2014
  Senior Manager
  Center Head at Bhopal Spice BPO services ltd. handling the Call Centre for Govt. of MP. Inbound and Outbound process . We have won National e-governance in 2010-11 by the name of Telesamadhan.
- Over and Above Software & Infrastructure Solutions
  May 2016 - Jul 2017
  Prince 2 (Certified) Sr. Manager at OASIS
- MAGNUM SUPER DISTRIBUTORS INDIA PRIVATE LIMITED
  Aug 2017 - Feb 2020
  Goal: is to learn and evolve as a better person n professional.To work with passion and contribute to create value for employer.Professional Experience: 14 years of experience in :• Customer ManagementInbound / Outbound• Telecom domain expertise• Business Development• Service Delivery/Quality/Contact Centre• Setting up CS processes for Government of M.P.• Managing ‘200 Seater / 250 employees’ BPO• Experience in Customer Service.- Retention/CRM/Quality • Vendor Develoment / Client managementSpecialties:Specialize in the field of Customer Services,Managing BPO Operations, People management, process improvement and automation. Done Prince 2 Certification. Show less
  - Project Manager
    Aug 2017 - Feb 2020
  - Project Manager
    Aug 2017 - Feb 2020
- Teleperformance
  Feb 2020 - Dec 2023
  Operations Manager
  Handling ICICI Collection's Process
Licenses & Certifications
- Prince 2 Certification