Piotr Frankowski

Experience

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  Mount Sinai Health System

  Dec 2001 - Jan 2004

  Senior Billing Specialist

  ICD-9 Medical Coding CPT Medical Coding Satellite billing Managing front desk Updating patient accounts Assist patients with any billing questions Maintaining proper appearance of the waiting area Posted payments and kept track of all daily finances

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  CarMax

  Jan 2005 - Dec 2007

  Automotive Technician

  Performing various work on vehicles ranging from Acura to Porsche Performed alignments using Hunter equipment Performed various diagnostics Performed various engine work

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  Sears Automotive

  Dec 2007 - Sept 2008

  Automotive Technician

  Performed Alignments using Hunter equipment Performed various Brake work Performed various Suspension work Communicate directly with customers about work being performed and any questions they may have about their vehicle

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  Payne Auto Group

  Sept 2008 - Jul 2009

  Automotive Technician

  Perform driveability diagnostics on GM cars and trucks Perform suspension and steering work on GM cars and trucks Perform alignments using Hunter equipment Perform various brake service Perform various work on GM cars and trucks as necessary Complete Certified Pre-Owned inspcetions

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  CarMax

  Jul 2009 - Jul 2010

  Automotive Technician

  Performing various work on vehicles ranging from Acura to Porsche Performed alignments using Hunter equipment Performed various diagnostics Performed various engine work

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  CarMax

  Aug 2011 - Nov 2016

  Associate DevelopmentMaintain a schedule for all direct reports that provide adequate coverage to support Sales, Inventory, and Service activitiesAchieve daily and weekly Newly Saleable targetsEstablish and maintain a supply of competent qualified On Lot and Off Lot sublet vendors available to support the needs of the cosmetic reconditioning zonesPerform duties of Operations Manager in his/her absenceEnsure daily maintenance of the store’s vehicle inventory integrity, to include accurate scanning, control of receiving, and daily vehicle reconciliationMaintain month-end cycle time at or below Carmax standardsEnsure that Carmax quality standards are met for all newly saleable vehicles via the Final Quality Check processMaintain a sufficient supply of vehicles with completed cosmetic inspections to support the input needs of the daily production processAchieve and maintain an Inventory Audit rating at or above Carmax standards for all inventory categoriesMaintain display area quality rating at or above Carmax standards at all times Supervise inventory associates, the cosmetic supervisor, and the technician production managerConducted quarterly fire drills and reported results to EH&S teamCompleted weekly eyewash and emergency rinse station inspections.Completed weekly paint booth and paint supply storage inspectionsPerformed annual OSHA fit tests for paint and prep techniciansCompleted accident/injury investigations for all associates, and provided first aid as neededConducted quarterly EH&S inspections for all store departments and report to corporate EH&S teamComplete daily department walk to ensure associates follow Carmax PPE policy and standard work Show less Ensures that all positions are properly staffed at all times.Participates in and endorses all CarMax Training initiatives.Actively recruits and develops Apprentice Technicians.Ensures the successful career development of assigned workgroup through Progress Conferences, File Reviews, Performance Management and the Merit Review Process.Handles all customer (both internal and external) concerns in a quick, efficient, and friendly manner.Maintain Technician efficiency levels between 80% and 200%, with a store average minimum of 110% efficiency.Maintain Tech Billed hours per CQI/VQI at target or better than target.Maintain comeback standards at or better than company targets.Control the flow of vehicles through the reconditioning process by proper distribution of new CQI/VQI starts, parts return cars, recheck vehicles and 30 day warranty repairs.Meet daily and weekly CQI and VQI production targets. Show less

  • Reconditioning Production Manager

    Oct 2012 - Nov 2016

  • Technician Production Manager

    Aug 2011 - Oct 2012
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  National Tire & Battery

  May 2017 - Nov 2018

  Store Manager

  Achieve or exceed sales and profit budget. Ensure continuous implementation and enforcement of TBC’s policies and procedures. Attract, hire, train, develop, evaluate and retain store employees. Develop promotable employees. Exercise strong, fair, and consistent leadership with all employees. Delegate authority and subsequent ownership of those functions delegated, as appropriate for the position. Perform the duties of absent employees when necessary. Identify problems and put action plans in place to correct them. Attract and grow local fleet accounts, as well as maintain and improve national account sales. Completed scheduled EH&S store audits to ensure all company and local safety and environmental guidelines and regulations were being follow, and all necessary permits and solid and liquid waste manifests were filed accordingly. Show less

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  Vroom

  Nov 2018 - Feb 2024

  Last mile hub operations managerFacilitate daily operations of the Houston last mile delivery hubProvide ongoing training and development of the hub coordinator and last mile drivers, including DOT road testsAssist with customer deliveries and pickupsMaintain vehicle inventory at the hub, including receiving vehicles, interfacing with logistics teams, and handling necessary customer paperworkCoordinate with a network of 3rd parties to address minor repairs and perform warranty work, as well as coordinating deliveries and pickups handled by 3rd party delivery companiesMonitor team KPIs, and measure progress through regular and ad hoc reportingDirect team activity to ensure delivery schedules are ment, and vehicles arrive at the destination on timeInspect vehicles for product quality and cleanliness according to company standards, and report any quality and transport concerns to the regional managerCollaborate with customer support and delivery support to resolve customer service issues as neededImplement and adapt new technology/processes, and provide support during the change management processEnsure all safety protocols are followed by hub staff, including DOT standardsCreated and maintained SDS binder at hubCreated training video and hands-on training process for new last mile driversConducted hands on last mlle driver for the Houston and Dallas markets Show less Conduct cross-functional training for all associates and varying rolesResponsible for managing service manager, and service leadsRolled out traditional reconditioning process in order to expedite vehicle repairs and preparation of available for-sale unitsResponsible for managing quality control team, photo team, and listing teamEnsure all vehicles met Vroom quality standardsEnsured all photos and listings were accurate, and follow Vroom standardsEnsure hourly and daily targets were met by each department, collaborate with department heads as needed to ensure missed targets were met by end of shiftMonitor team KPIs, and measure progress through regular and ad hoc reportingImplement and adapt new technology/processes, and provide support during the change management processConducted quarterly fire drillsWorked with EH&S department to ensure all safety regulations, policies, and procedures were adhered to.Ensured all OSHA protocols were followed by all staff. Show less

  • Operations Manager

    Jun 2021 - Feb 2024

  • Production Manager

    Nov 2018 - Jun 2021
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  WebstaurantStore

  Mar 2024 - now

  Safety and facility manager